[Remote] Director of Integrated Omnichannel Media Operations

Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare and life sciences. They are seeking a Director of Integrated Omnichannel Media Operations to orchestrate the successful delivery of media campaigns and ensure alignment across various teams while maintaining compliance and financial targets.ResponsibilitiesOversee end-to-end planning and delivery of all omnichannel campaigns, including email, programmatic, social, native, in-platform media, and custom solutionsOwn campaign stage transitions: pre-launch setup, trafficking, QA, in-flight pacing and optimization, and wrap-upMaintain real-time visibility into flighting calendars, pacing vs. goals, QA logs, risk logs, and all active campaign statusesEnsure all campaigns adhere to internal SOPs, SLAs, QA processes, and escalation pathsEnsure clear communication of campaign progress, blockers, and performance insights, working closely with analytics and project managementServe as a key point of contact, escalation and troubleshooting with the clients, ensuring top-notch service, feedback loop and strong long-term partnershipLead and mentor a multidisciplinary team across operations, PM, and analytics on each assignmentPartner with PMs on contract oversight, billing timelines, deliverable commitments, and regulatory cyclesWork closely with finance, product, engineering, and analytics to ensure operational and reporting excellenceFoster a culture of communication, accountability, and continuous process optimizationMaintain and optimize all systems essential to omnichannel execution, including: Campaign trafficking and QA tools, Client procurement platforms, SFTP / secure list transfer infrastructure, Project management systems (Jira, Confluence, SharePoint), Internal performance dashboards, Finance tools tied to revenue recognition and invoicingEnsure team access, documentation hygiene, and process governanceOwn revenue recognition, monthly and quarterly revenue forecasting, and pacing projectionsEnsure delivery forecasts accurately reflect campaign performance, risk, and inventoryPartner with finance on invoicing, credit requests, reconciliations, and audit-ready documentationEnsure budget pacing is monitored and communicated proactively to avoid under-delivery or over-deliveryProvide revenue delivery insights to sales, strategy, and leadershipOversee MLR/regulatory submission workflows and ensure compliance documentation is complete, accurate, and accessibleOversee vendor and platform SLAs, renewal cycles, and deliverablesMaintain a rigorous risk log to track open risks, historical issues, and mitigation plansEnsure all QA, trafficking, and workflow SOPs are documented, up to date, and consistently executed across teamsClosely partner with analytics in the creation, maintenance, and delivery of: Post-campaign reporting, KPI tracking dashboards, Optimization frameworks, Audience match reportingEnsure reporting aligns with client expectations, internal forecasting models, and operational insights needed to drive renewals and upsellsMaintain a centralized repository of SOPs, templates, workflows, and technical documentationEnsure handoffs between teams are clear, consistent, and documentedUphold documentation standards across the operations ecosystemSkillsMastery of flighting, pacing, budget management, and campaign forecastingStrong familiarity with revenue recognition, invoicing, and financial reconciliationDeep experience with omnichannel media execution—endemic, email, programmatic, social, nativeStrong project management skillsAbility to coordinate cross-functional teams with clarity and authorityExcellent communication, escalation, and stakeholder-management skills7–10+ years in media operations, digital campaign delivery, or ad operationsExperience managing operations or trafficking teams in a high-volume environmentProven success optimizing operational workflows and building scalable systemsFamiliarity with healthcare, pharma, or regulated industriesBenefitsHealth and DentalLife, Accident and Disability InsurancePrescription PlanFlexible Spending Account401k Plan and MatchPaid Holidays and VacationSick Days and Personal DayCompany OverviewM3 USA believes in growth, for our company and for the people who drive it's success. It was founded in 2003, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 201-500 employees. Its website is https://www.m3.com/.