[Remote] Director of Growth Operations

Note: The job is a remote job and is open to candidates in USA. Drug Hunter™ is an essential drug discovery intelligence platform for industry R&D innovators. The Director of Growth Operations is responsible for building, scaling, and optimizing systems and processes that drive the company's commercial growth, focusing on CRM architecture and data governance.ResponsibilitiesOwn the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of recordLead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems requiredDesign and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of recordsImplement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over timeBuild and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performanceDevelop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scaleDefine and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownershipEstablish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularlyPartner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over timeOperationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflowsPartner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolvesBuild account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnelMaintain clear, accessible documentation of all territory and segmentation frameworks across teamsDesign a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performanceDefine a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraintsEnable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stackSurface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisionsBuild the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflowsDesign and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journeyDrive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated toolingLeverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline healthBuild ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based viewsPartner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truthDesign leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIsDefine and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functionsDevelop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrityBuild enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRRCommunicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partnerEstablish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usageSkills8+ years of experience in Revenue Operations, Growth Operations, Sales Operations, or a related field, with at least 2–3 years in a leadership or senior individual contributor capacityDeep, hands-on expertise in HubSpot (Sales Hub and Marketing Hub) — including architecture, administration, workflow design, lifecycle management, and reportingDemonstrated experience designing data orchestration strategies across multi-platform commercial stacks (e.g., Mixpanel, Looker, SendGrid, Clerk, UserPilot, or similar)Proven track record of driving CRM transformation and organizational adoption in fast-moving, commercially oriented environmentsExperience building ARR/MRR/GRR/NRR reporting frameworks and partnering with Finance to establish CRM data as a financial source of truthStrong analytical and problem-solving skills with a high degree of precision, structured thinking, and attention to detailExcellent written and verbal communication skills — able to translate complex operational systems into clear priorities and narratives for cross-functional leadershipComfortable leading change management across Sales, Marketing, and Customer Success teams in a high-autonomy, fast-paced environmentCompany OverviewDrug Hunter is a B2B subscription knowledge base for drug discovery scientists working in biotech and pharma R&D. It was founded in 2018, and is headquartered in Boston, Massachusetts, USA, with a workforce of 11-50 employees. Its website is https://drughunter.com.