[Remote] Director of Engineering, AI/ML

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a company recognized for its achievements and culture, recently awarded as one of America's Best Midsize Employers for 2026. The Director of Engineering, AI/ML will lead the development of advanced AI models, manage a team of ML Engineers and Data Scientists, and drive automation to enhance customer experience throughout the insurance lifecycle.ResponsibilitiesLead and manage the machine learning team to build state-of-the-art AI models, focusing on user experience personalization, recommendations and operation automationDesign and implement ML solutions to personalize customer and agent experience across the insurance lifecycle (quote, bind, service, claim, etc.)Implements AI solutions to optimize processes and reduce operational costsLead GenAI effort for both operation automation and customer experience improvementCollaborate with leadership, product, and technical teams to align ML strategy with business goalsMaintain cutting-edge knowledge of advancements in AI, include in Machine learning algorithms, Deep Learning, Generative AI, NLP, and LLMs, and apply them to drive innovation within the organizationProvide leadership and mentorship to junior team members, fostering a culture of innovation, collaboration, and excellenceSkillsB.S. Data Science, Computer Science, Mathematical or related8+ years of experience in Machine Learning, Deep Learning, NLP, LLMs, and Generative AI5+ years of experience in application developments5+ years management experience10+ years of experience in Machine Learning algorithms, Deep Learning, NLP, LLMs, and Generative AIStrong background in applied research and engineering, with a demonstrated ability to lead projects from R&D to deploymentKnowledge in large-scale system deployment of AI modelsExpertise in building and optimizing POCs, with hands-on experience in training and fine-tuning AI modelsAdvanced proficiency in Java, Python, ML frameworks and ml librariesGreat communication and leadership skills, with the ability to present complex ideas to both technical and non-technical audiencesB.S./M.S./PHD Data Science, Computer Science, Mathematical or related10+ years of experience in Machine Learning, Deep Learning, NLP, LLMs, and Generative AI5+ years experience in building large scale enterprise application and platform8+ years leadership experience3+ experience on insurTechProven experience in insurTech or related industries is strongly preferredExperience on public cloud such as aws, sagemaker, MLflow, etc. is preferredBenefitsCompetitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and moreCompany OverviewMercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection. It was founded in 1962, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.mercuryinsurance.com.Company H1B SponsorshipMercury Insurance has a track record of offering H1B sponsorships, with 7 in 2026, 22 in 2025, 23 in 2024, 14 in 2023, 15 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.