[Remote] Director of Customer Success
Note: The job is a remote job and is open to candidates in USA. Metal America is a rapidly growing construction company seeking a Director of Customer Success to manage customer relations post-sale. The role involves proactive communication with customers, resolving issues, and developing processes to enhance customer satisfaction and retention.ResponsibilitiesCall every new customer within one hour of their orderKeep them in the loop every single week until installHandle the hard calls when something goes sidewaysRide the manufacturers for real updates, not guessesBuild the playbook for every problem so we solve it faster next timeEarn the review, the referral, and the photo at the endSkillsExperience in customer success or a related fieldAbility to communicate effectively with customersStrong problem-solving skillsLeadership qualitiesAbility to follow up proactively with customersAttention to detailBenefitsReal equity. A seat at the table. We are building something here, and you are not a cog in a machine. You will shape this department, hire your team, and own the standard. If you do this well, you build the best post sale experience in the construction industry, and you own a piece of what you built.Company OverviewMetal Building Construction It was founded in 2024, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.metal-america.com/.