[Remote] Director of Customer Success

Note: The job is a remote job and is open to candidates in USA. Navina is a fast-growing digital health SaaS company aiming to transform physician interactions with patient data. They are seeking a Director of Customer Success to manage a team and drive strategic outcomes, ensuring successful implementation and client advocacy.ResponsibilitiesBuild and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreementWork closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product valueBe the voice of the clients and the internal focal point to advocate client needsOwn client communications and account operation: Set up, facilitate, and lead F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunitiesTrack, monitor, and manage accounts with specific KPIs clients on the CRM system, in addition to clients KPIs (Usage, engagement, upsell and retention, and client health)Take part in product cycles, roadmap planning, and executionSkills5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements3+ years of experience in managerial positionsMust have experience with EPIC EMRProject management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizationsExperience in managing customers' renewal process, with a high retention rate track recordExperience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchiesExpert relationship management and expectation setting skillsAbility to work independently as well as part of a team in a fast-paced environmentStrong communication and storytelling skillsThe position requires up to 50% travel based on business needsExperience in sales - advantageExperience in both health system and digital health companies- advantageBenefitsFull-time employmentRemote workplaceCompany OverviewNavina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.navina.ai.