[Remote] Director of Crisis Line Operations

Note: The job is a remote job and is open to candidates in USA. The Samaritans on Cape Cod and the Islands is a nonprofit organization focused on suicide prevention. They are seeking a Director of Crisis Line Operations to lead their 24/7 crisis intervention services, ensuring exceptional service delivery and continuous quality improvement.ResponsibilitiesLeading a 24/7/365 crisis line operationManaging and developing a team of managers, supervisors, staff, volunteers, and internsOverseeing program performance, quality assurance, and operational effectivenessManaging budgets, reporting, and compliance requirementsBuilding relationships with funders, community partners, and regulatory agenciesUsing data and feedback to drive innovation and improve outcomesSkillsBachelor's degree required or equivalent experience; Master's degree preferred7+ years of leadership experience in operations, program management, call center management, crisis services, healthcare, behavioral health, nonprofit leadership, or related fieldsProven ability to lead teams, manage complex operations, and drive organizational resultsStrong communication, problem-solving, and decision-making skillsExperience with crisis intervention, mental health services, call center operations, or human services is highly desirableMust reside in MassachusettsRemote position with occasional travel as neededMust be available to support a 24/7 operation and flex work hours based on business needsMust be comfortable responding to urgent operational, staffing, or service delivery needs outside of a traditional work scheduleMaster's degree preferredExperience with crisis intervention, mental health services, call center operations, or human services is highly desirableCompany OverviewAt any given moment, countless people are experiencing all-consuming and debilitating desperation, to the extent that they have lost the ability to cope with day-to-day living. It was founded in 1977, and is headquartered in Mashpee, Massachusetts, US, with a workforce of 2-10 employees. Its website is https://capesamaritans.org/.