[Remote] Director of Command Center Software (Operations and Renewals)

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Director of Command Center Software Operations & Renewals will lead the strategic direction and execution of the renewal processes for the Command Center Software ecosystem, ensuring operational excellence and driving significant financial targets.ResponsibilitiesOrganizational Leadership: Manage and oversee a high-performing organization of 30+ employees, including 5+ frontline managersFinalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile VideoConduct quarterly team trainings to enhance product knowledge and advanced renewal strategies. Execute top-performer leadership advocacyCross-Functional Liaison: Act as the primary liaison for the department, translating complex operational data into clear, pertinent updates for stakeholders at multiple organizational levelsPortfolio Execution: Drive the renewal motion(s) with end-to-end execution for core Lines of Business (LOB), including Callyo, CSR, Cyber Enterprise, Rave, ECH, Smart apps, and RapidDeployProvide visibility and tracking for broader CCSW LOBs, including Aware, Evidence, Flex, PremierOne, 10-21, Drones (CAPE), Brinc, Cyber - Software MDR, and Cyber - LunarlineAct as a solution specialist, partnering with sales teams to identify expansion opportunities during the renewal cycleProcess Optimization: Operates with full autonomy to identify systemic challenges, architecting solutions that align with the broader CCSW mission. Continuously evaluate and improve internal workflows and toolsDrive the Contract Cleanup Data Strategy to decrease expired contractsFormalize and implement "Expired Non-Support" processes for direct and channel partnersManage the end-to-end contract lifecycle alongside internal stakeholders and channel partners to ensure accuracy and consistencyExecutive Reporting: Publish quarterly Executive Renewal Dashboards providing actionable insights to the C-suite, along with a quarterly churn report for the CCSW portfolioOversee the migration of all Command Center Software LOBs to Salesforce for renewal data, creating time-bound, monthly milestonesForecasting: Roll out an automated renewal forecast model/file for real-time trackingSkillsBachelor's Degree with 10+ years of experience in Sales, Operations, Renewals, or Customer SuccessOR 12+ years of experience in Sales, Operations, Renewals, or Customer Success5+ years of leadership experienceProven track record managing high-volume SaaS subscriptions and complex recurring revenue modelsAdvanced experience with Salesforce, Tableau, and Business Intelligence toolsExpert ability to 'frame and parse' data from complex landscapes involving multiple disparate databases (e.g., 4+ contract and sales databases)Deep familiarity with Public Safety software (e.g., CAD, 9-1-1 Call Handling, Records, or Jail Management)Extensive experience managing direct and channel sales renewals, specifically driving growth through sales enablement and go-to-market planningExceptional ability to distill complex information across all organizational levels, from frontline staff to executive leadershipBenefitsIncentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family LeaveCompany OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.Company H1B SponsorshipMotorola Solutions has a track record of offering H1B sponsorships, with 41 in 2026, 159 in 2025, 119 in 2024, 146 in 2023, 170 in 2022, 153 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role.