[Remote] Director of Business Operations, Marketplace Analytics

Note: The job is a remote job and is open to candidates in USA. PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. The Director of Business Operations will own the measurement, analysis, and insight generation used to evaluate the health of a two-sided marketplace, partnering closely with various teams to ensure informed decision-making.ResponsibilitiesDefine and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetizationDevelop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segmentsAnalyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunitiesDiagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidityTranslate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisionsSupport recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectivesPartner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planningEvaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are neededSkills8–12+ years of experience in business operations, strategy, analytics, consulting, or a related role in a technology, SaaS, marketplace, or data-driven businessExperience analyzing complex datasets and translating findings into clear insights and recommendations for senior leadershipStrong understanding of marketplace dynamics, including supply and demand balance, liquidity, engagement, and retention metricsDemonstrated ability to build measurement frameworks, dashboards, and performance scorecards that support business decision-makingExperience working cross-functionally with product, sales, marketing, and customer-facing teamsStrong analytical and problem-solving skills, with proficiency in tools such as SQL, BI platforms (e.g., Tableau, Looker, Power BI), or similar analytics toolsExcellent communication skills with the ability to clearly present complex analysis to both technical and non-technical stakeholdersBachelor's degree in business, economics, analytics, engineering, or a related field; MBA or advanced degree is a plusExperience in construction technology, commercial construction, or vertical SaaSFamiliarity with General Contractor workflows, preconstruction, bidding, and subcontractor sourcingExperience analyzing geographically segmented markets (CBSAs, MSAs, territories)Advanced proficiency with BI tools and SQLBenefitsAn awesome culture where you will be empowered, make an impact, and learn a tonRemote friendlyOpen time-off policy401(k) plan with a company matchCompany OverviewPlanHub is a cloud based software that allows general contractors to share project files and information with subcontractors and vendors. It was founded in 2008, and is headquartered in West Palm Beach, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.planhub.com/.