[Remote] Director, Marketing Program Management & Operations

Note: The job is a remote job and is open to candidates in USA. H&R Block is a company dedicated to solving problems for people and enhancing their financial lives. They are seeking a Director of Marketing Program Management & Operations to lead program management for major marketing initiatives, ensuring efficient execution and high-impact work delivery across the marketing organization.ResponsibilitiesLead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependenciesEnsure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolutionOwn marketing intake and request management processes, providing visibility into demand, prioritization, and work in progressPartner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacityMaintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business unitsOversee marketing work management tools and operational processes that support planning, execution, and trackingDevelop and maintain standardized process documentation and operating playbooksIdentify and implement workflow automation and continuous improvement opportunities to improve speed and efficiencyPartner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated executionLead, coach, and develop program management and operations talentSkillsBachelor's degree or equivalent experience10+ years of experience in marketing operations, program management, or large‑scale project managementProven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependenciesStrong understanding of intake management, workflow design, and prioritization processesExperience working with marketing work management or workflow toolsStrong communication and stakeholder management skills, with the ability to influence without direct authorityExperience leading teams or managing experienced individual contributorsExperience in a centralized Marketing Operations or PMO‑style functionExperience supporting multi‑business‑unit or matrixed organizationsChange leadership experience driving new processes, tools, or ways of workingBenefitsQualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverageCan participate in the H&R Block Retirement Savings Plan (401(k) Plan)The Employee Assistance Program(virtual) fitness center programsThe associate discount programAre automatically enrolled in Business Travel Accident InsuranceReceive Associate Tax Prep benefitCompany OverviewH&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.hrblock.com.Company H1B SponsorshipH&R Block has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.