[Remote] Director, M&A Operations

Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. They are seeking a Director, M&A Operations to lead the operational integration of newly acquired companies, ensuring performance stabilization and driving each operation to its full potential.ResponsibilitiesOwn the operational P&L across all acquired sites, with full accountability for revenue performance, gross margin, labor cost, and operating expense. Report weekly to the VP of M&A Operations and monthly to the senior leadership teamManage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with Stord standardsLead end-to-end operational integration of newly acquired companies, executing structured 30/60/90-day plans and ensuring each site transitions to Stord standard operating procedures within defined timelinesOwn the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone progress, and key escalations to the VP and cross-functional stakeholdersDrive synergy realization across the portfolio by tracking initiative-level progress against deal models, identifying gaps early, and leading structured recovery plans when performance deviates from targetMaintain SLA and service performance across all acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio levelPartner closely with M&A Integrations to align operational readiness with customer migration timelines, proactively resolving site-level blockers that impact go-live readiness or service continuityLead rollout of the Stord WMS across acquired sites, coordinating with Product and Engineering on implementation sequencing, training, and hypercare support to ensure seamless cutover without customer disruptionIdentify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelinesBuild a high-performance culture across the acquired portfolio by developing Site GM capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environmentsSkills7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibilityProven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plansExperience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to target performance within defined timelinesStrong analytical capability with deep comfort in operational KPIs, diagnosing performance gaps, and building data-driven recovery plansDemonstrated ability to quickly build trust and credibility with inherited site teams and lead change in environments without pre-existing alignmentExperience operating in matrixed organizations, partnering cross-functionally with Finance, Product, Engineering, CX, and People teams to drive outcomes without direct authorityHigh tolerance for ambiguity and speed; experience operating in environments where processes and playbooks are built in real timeExperience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operationsFamiliarity with modern WMS platforms used in mid-market or enterprise fulfillment networksExperience in PE-backed, VC-backed, or high-growth environments with constrained resources and high execution velocityExposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration executionExisting network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors)Company OverviewStord provides commerce enablement software and logistics services for e-commerce and omnichannel brands. It was founded in 2015, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.stord.com.Company H1B SponsorshipStord has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 4 in 2024, 2 in 2023, 7 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.