[Remote] Director, Inside Sales- Comcast Business

Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider to small businesses and enterprises, offering a suite of connectivity and communication solutions. The Director of Inside Sales will lead the customer retention strategy and performance for Business Customer Loyalty and Retention operations, overseeing teams in a call center environment and ensuring effective execution of retention initiatives.ResponsibilitiesOwn and execute customer retention strategy across inbound and outbound channelsDrive achievement of retention goals, save rate performance, churn reduction, and revenue preservation, and sales of value-add solutionsProvide overall leadership and direction to Business Class Retention / RAE teamsEnsure consistent and effective use of marketing campaigns, save offers, and retention programsOversee daily retention operations including work queues, call handling, and system utilizationEstablish performance management routines including KPIs, dashboards, and operating reviewsTrack, analyze, and report retention performance, trends, and customer feedbackOversee call quality, monitoring, coaching, and training programs for retention teamsDevelop and execute coaching strategies to improve negotiation, objection handling, and solution-saving skillsImprove retention processes, workflows, and operational efficienciesEnsure compliance with policies, procedures, and offer governance standardsCollaborate with Sales, Operations, Finance, IT, Legal, and other partners to resolve complex customer issuesServe as escalation leader for high-impact or complex customer retention casesDrive a positive, high-performance culture aligned to customer experience and sales objectivesHire, develop, coach, and evaluate leaders and frontline retention staffAnalyze retention drivers, disconnect reasons, and market intelligence to inform strategySupport departmental budgeting, resource planning, and capacity alignmentExercise independent judgment in matters of operational and customer significance Shares successes and new ideas with team members to achieve both individual and team goalsRegular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessaryOther duties and responsibilities as assignedSkillsBachelor's Degree10 Years + relevant work experienceCurrent or previous CB Sales leadership experience highly preferredBenefitsOur sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.Additionally, Comcast provides best-in-class Benefits to eligible employees.We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.Company OverviewAs a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.Company H1B SponsorshipComcast has a track record of offering H1B sponsorships, with 83 in 2026, 700 in 2025, 559 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.