[Remote] Director, Global Operations

Note: The job is a remote job and is open to candidates in USA. Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic solutions and services for the LNG and industrial gases industry. The Director of Global Operations will lead and optimize global operational activities, drive alignment and standardization, and support the company's commitment to safety and quality across all service functions.ResponsibilitiesCollaborate with all internal Product Companies and regional teams to deliver a world-class, consistent, and customer-focused service experience across all global marketsDrive operational consistency and standardization while supporting regional business requirements, local regulations, and customer expectationsFoster collaboration, communication, and strategic alignment among regional Business Line Managers, Service Managers, and operational leadership teamsLead Lean, Six Sigma, and continuous improvement initiatives focused on operational excellence, efficiency, quality improvement, and cost reductionSupport regional revenue growth objectives by identifying operational bottlenecks, improving resource utilization, and removing barriers that impact service execution and customer satisfactionEstablish and maintain operational governance, accountability frameworks, standardized procedures, and performance expectations across all service organizationsDevelop, implement, and continuously improve Global Service Operations strategies aligned with organizational goals and long-term business objectivesMonitor regional operational KPI performance and partner with regional leadership teams to develop corrective actions and continuous improvement plans to achieve targetsEnsure consistency in service delivery, customer support standards, and operational execution across all regions and service locationsChampion and reinforce Nikkiso’s safety-first culture by promoting compliance with all safety policies, procedures, and best practices across global operationsProvide operational support for global service, repair, maintenance, and aftermarket activities to ensure timely and high-quality customer supportDevelop and implement standardized procedures, workflows, and best practices that drive consistency, operational efficiency, and scalability across the global service organizationIdentify and implement process improvements that increase productivity, reduce operational costs, improve product and service quality, and enhance overall business profitability and marginsCollaborate closely with cross-functional teams, including Engineering, Sales, Supply Chain, Operations, and Product Companies, to ensure effective execution of strategic and operational initiativesPartner with regional field service leadership to develop workforce planning strategies, including hiring, mobilization, training, and customer support readinessWork collaboratively with regional service centers to ensure repair and maintenance activities are completed on schedule and operational bottlenecks are resolved promptlyMaintain strong working relationships with key internal stakeholders, including aftermarket centers, product companies, regional leadership teams, and executive managementRespond to escalated customer issues with urgency and professionalism, coordinating internal resources to drive timely resolution and customer satisfactionIdentify and proactively remove operational obstacles to ensure services are delivered safely, consistently, on time, and with a high level of qualityDevelop and execute operational strategies that support Nikkiso’s global business objectives, regional growth initiatives, and long-term operational excellence goalsSkillsBachelor's degree in Business Administration, International Business, Supply Chain Management, Operations Management, or a related field required; equivalent combination of education and relevant work experience may be consideredMinimum of 10+ years of progressive leadership experience in global service operations within an industrial, manufacturing, engineering, or related service-focused industryStrong understanding of financial management principles, including budgeting, forecasting, cost controls, and financial analysis, with the ability to make informed operational decisions that support organizational profitability and growthStrong strategic planning and execution skills, including the ability to develop and implement operational strategies aligned with company objectives and adapt effectively to changing business conditionsHigh level of cultural awareness and emotional intelligence, with the ability to work effectively across multicultural and geographically dispersed teams while fostering an inclusive and respectful workplaceExcellent verbal, written, and presentation communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization, customers, and external partnersStrong knowledge of modern service operations technologies, ERP systems, and operational reporting tools, with the ability to leverage technology to improve operational efficiency, productivity, and customer service deliveryKnowledge of international trade regulations, compliance requirements, quality standards, and risk management practices related to global operations is highly desirableExtensive knowledge of aftermarket services related to centrifugal pumps, reciprocating pumps, turbo expanders, and associated rotating equipmentBroad technical knowledge and experience working with cryogenic equipment and systemsStrong understanding of quality control systems, operational procedures, and continuous improvement methodologiesDemonstrated ability to lead organizational change initiatives, manage competing priorities, and adapt effectively in fast-paced and evolving business environmentsStrong interpersonal and relationship-building skills with the ability to positively influence leaders, peers, customers, and cross-functional teamsSelf-motivated and results-oriented with a strong sense of urgency, accountability, and the ability to serve as a proactive change agent within the organizationAbility and willingness to travel domestically and internationally as business needs requireMaster of Business Administration (MBA) or master's degree in a related discipline such as International Management, Operations Management, or Supply Chain Management preferredExperience with project planning, project execution, and project management methodologies preferredProfessional certifications such as Project Management Professional (PMP), Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt are considered an assetAdditional certifications related to supply chain, operations, or continuous improvement methodologies are beneficialDemonstrated knowledge of global business operations, cross-functional collaboration, and process improvement methodologies is highly desirableBenefitsA highly visible global leadership roleOpportunity to influence operational strategy worldwideCollaborative and entrepreneurial cultureCommitment to safety, innovation, and continuous improvementProfessional growth and leadership development opportunitiesCompany OverviewNikkiso Clean Energy & Industrial Gases (or Group) has more than 70 years of cryogenic experience designing, fabricating, and manufacturing state-of-the-art, market-leading products and technologies. It was founded in undefined, and is headquartered in Temecula, CA, US, with a workforce of 1001-5000 employees. Its website is https://www.NikkisoCEIG.com.