[Remote] Director Global Account Management - US Based Remote

Note: The job is a remote job and is open to candidates in USA. Compass International Holdings is seeking a Director of Global Account Management. The role involves managing relationships with assigned accounts to enhance revenue opportunities and improve relocation processes while ensuring client satisfaction and service excellence.ResponsibilitiesDirector Account Management is responsible for developing/implementing account specific plans and strategies to achieve service, revenue, volume and profit goalsEnforce implementation and management of client policy, recommendations, benchmarking and customization as appropriateFoster environment to educate management team on cross selling opportunities of Cartus products/services to generate increased revenueDevelop client proposals and presentationsAccountable for ensuring positive client survey results, scorecards and service level agreementsManage quarterly and annual client review process in conjunction with the Account Manager and ensure data has been validated. Manage client projects and expectationsDrive balance to enhance bottom line return on investment through management monitoring of costs to deliver service (G&A) and net fees. Responsible for meeting set targets. Responsible for ensuring that each account meets margin requirements through new product development, more efficient and effective service delivery and retention of existing businessParticipate in prospect meetings and best and finals liaise with sales teamLiaise with support teams to assure audit compliance/needs, information security management and IT projects/enhancementsRFP management, bid prevention, contribute to and participate in best and final and client retentionManage regular internal forecasting of client volume by gathering information from the client and other resourcesIdentify SOS opportunities, along with management team through client relationships. Oversee partnership with internal groups as required and implement new services as necessaryFor new client engagement or new products, assist with implementation as requiredEnsure quality customer service by assuring management is establishing/implementing policies and procedures, resolving customer complaints and service issuesAssess overall client relationship, including risk assessment and managementNegotiate, retain, and monitor contractual agreementsProvide consistent communication to team and Vice President on individual/team measurement and resultsMaintains a work environment that fosters team effectiveness, cooperation, motivation and professional growthContinuously develop overall team performance, effectively utilizing team resources and implementing improvements. Assess strengths and developmental need of employees and provide timely, clear and objective coachingCompile, analyze and interpret data to monitor performance against standards in respect to services (compliance/accuracy), revenues (margins), fees, (contract maintenance and utilization) billing (aging/cash flow)Understand areas of revenue and cost to manage profitability of engagementsManage cash flow, aging and current inventory management, and the impact client negligence has on overall health of organizationManage regular forecasting of volume by service for assigned clientsInitiate and support pricing requests for expanded contractual termsAct as client advocate with suppliers by effectively communicating the client's philosophy and needs with regard to relocation policies and cultureResponsible for overall client experience and collaborate with Operations to ensure customer satisfactionFoster culturally respectful environment, drive diversity/awarenessBuild and maintain relationships and knowledge with support teams to foster positive customer services resultsManage client expectations to drive client survey excellenceSkillsFive years plus experience in a managerial position in the account management/and or sales service field with demonstrated relationship management skillsDemonstrated financial business management experienceSystem literacyExpat experienceDomestic and global relocation experience requiredBachelor's degree or equivalent experience requiredProven presentation skillsSales experience a plusManagement of tri-regional global engagements a plusCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 5001-10000 employees. Its website is .