[Remote] Director, Field Operations & Service Delivery

Note: The job is a remote job and is open to candidates in USA. Fluid2Chip is a specialized technical services practice focused on high-density liquid cooling solutions. The Director of Field Operations & Service Delivery will lead operational efforts, ensuring effective execution, staffing, and performance across the organization while developing processes and infrastructure to support growth.ResponsibilitiesProvide visibility across active engagements — scope, schedule, risks, and prioritiesEnsure projects are progressing as planned and support teams in resolving issues quicklyReinforce consistency in delivery standards and execution across engagementsAct as a central coordination point across a distributed field organizationBuild and implement repeatable processes, operating rhythms, and delivery standardsEstablish playbooks, communication cadences, and escalation pathsIntroduce structure into a fast-growing environment that has historically been less definedContinuously improve how work flows across teams and functionsContribute to and help drive:+ Workforce planning and staffing strategy+ Resource allocation and utilization+ Backlog visibility and capacity alignment+ Revenue forecasting and business planningSupport the development and refinement of operational and financial models tied to growthEnsure the business has clear visibility into performance and forward-looking demandOwn and/or support the operational components of proposals, including:+ Staffing approach+ Execution planning+ Delivery readinessEnsure work is properly scoped and aligned with actual delivery capabilityBring consistency and discipline to how commitments are madeProvide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.)Support existing owners by improving alignment, visibility, and execution consistencyIdentify gaps, bottlenecks, and risks across the organization and drive solutionsEnsure decisions across functions align to overall business prioritiesLead and support a distributed team of field professionals and team leadsReinforce accountability, professionalism, and execution disciplineConduct regular check-ins to understand performance, surface issues, and remove roadblocksSupport hiring, onboarding, and development of team membersSkillsBachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environmentsPMP or equivalent operational credibilityExperience in a field-based technical services environment, such as: Commissioning, QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizationsExperience helping build or scale teams, processes, and delivery functionsStrong operational instincts — ability to bring structure to a growing, evolving businessExperience working across staffing, utilization, planning, and delivery executionAbility to operate across functions without direct ownership of each while driving alignment and accountabilityExperience leading distributed, field-based teamsStrong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecastingExperience contributing to or leading proposal planning and delivery readinessBackground in high-growth or build-as-you-go environments, where processes and systems are developed over timeBenefitsChoice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).Flex spending accounts (FSA).Dental and vision plans.Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.401k with company match and self-directed brokerage account option.PTO including additional paid time off during the last week of the year.Company paid life insurance coverage for employees and their eligible dependents.Short and long-term disability, AD&D coverage.Professional development opportunities, tuition reimbursement, and professional licensing assistance.Paid parental leave after one year of employment.Company OverviewFluid2Chip delivers critical startup and testing solutions for liquid-cooled data centers and advanced mechanical systems. It was founded in 2025, and is headquartered in , with a workforce of 2-10 employees. Its website is https://www.fluid2chip.com/.