[Remote] Director, E-Commerce Operations - Sleep and Respiratory Care

Note: The job is a remote job and is open to candidates in USA. Philips is a health technology company focused on improving healthcare access for everyone. They are seeking a Director of E-commerce Operations to manage the online sales ecosystem, focusing on strategy, platform management, digital marketing, and cross-functional collaboration to drive online revenue and enhance customer satisfaction.ResponsibilitiesDevelop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels (marketplaces, social commerce)Oversee the e-commerce platform (website, mobile), ensuring functionality, performance, and seamless integration with other systems and technical integrations (ERP, CRM, ERP, WMS)Implement strategies to increase traffic, conversion rates, and customer engagement through SEO, SEM, email, social media, and content marketingManage day-to-day operations, including order processing, inventory management, logistics, and third-party (3PL) relationshipsMonitor KPIs, analyze performance data (traffic, conversion, AOV), and use insights to identify trends and opportunities for improvementContinuously enhance the customer journey, from browsing to checkout, ensuring a seamless, personalized, and satisfying experienceWork closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goalsEvaluate and implement new technologies (AI, personalization, new sales channels) to stay competitiveSkills8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalentExperience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizationsWell versed with Go-to-market planning, segmentation and targetingProven e‑commerce / digital commerce leadershipExperience working in regulated industriesFamiliarity with healthcare or medtech is helpfulBenefitsAnnual incentive bonusSales commissionLong-term incentivesGenerous PTO401k (up to 7% match)HSA (with company contribution)Stock purchase planEducation reimbursementCompany OverviewPhilips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances. It was founded in 1891, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 10001+ employees. Its website is https://www.usa.philips.com.