[Remote] Director, Commercial Operations

Note: The job is a remote job and is open to candidates in USA. Cleveland Diagnostics (CDx) is a fast-growing biotechnology company focused on developing next-generation diagnostic platforms for complex diseases. The Director of Commercial Operations will build and scale infrastructure to support commercial operations, product launches, and sales growth, while providing data-driven insights to elevate commercial performance.ResponsibilitiesCoordinate & rationalize multiple systems currently in place (electronic and others), establish and track KPIs, early indicators of future risk and opportunity, and provide performance dashboards to efficiently manage the businessProvide detailed analysis of all commercial aspects of our business, generate and provide strategic insight, and reduce those findings to presentation decks highlighting key findings as neededAssist Sales in optimizing territory structure and collaborate with Marketing to develop impactful go-to-market strategies and incentivesEstablish systems to track issues and opportunities to grow current accounts, identify new opportunities, unearth trends to early-identify issues and opportunities, and help us scale and sustainWork with Sales and Marketing to tighten channel and segmentation intelligence and go-forward planningWork closely with Marketing on all metrics and lead generationWork closely with Client Operations to ensure customer successAlongside other leaders in CDx Sales and Marketing, inform go-to-market strategies, provide data-driven insights, and generally elevate commercial performance across the board with process optimizations and while working collaboratively and cross-functionallyEnsure data integrity, system adoption, and standardized usage thereof among the CDx Sales teamRefine, implement, and maintain the current enterprise CRM system (e.g., Salesforce.com), including account hierarchy, segmentation, and channel structure (e.g. LDT vs. IVD vs. send-out), and manage target customer databasesEnsure seamless and hygienic data flows between CRM, ERP, and laboratory information management systems (LIMS)As part of this role, must be able to convert our current CRM tracking systems into actionable business decision toolsEstablish and enforce pipeline stages, opportunities, and lead routing rulesDesign and track key performance indicators (KPIs) via automated dashboards and establish and manage reporting cadence for each (e.g., weekly, monthly, quarterly)Working closely with Marketing, Sales, and Finance, this person will play a central role in the annual and quarterly commercial forecasting and demand planning (e.g., S&OP) processes for both the Lab Services and Kit businesses at CDxDeliver data-driven insights on sales pipeline health and conversion ratesWorking closely with CDx Sales, this person will refine, calculate, and assist with the administration of CDx’s sales incentive compensation and commission plansPartner with Finance to track commercial budgets and product gross marginsBuild the customer onboarding, contracting, and order processing workflowsManage the commercial contracting process with labs and other third-party institutions running CDx testsCoordinate with CDx Finance to maintain and monitor pricing and contract compliance and performanceCoordinate with CDx Operations / Supply Chain personnel to ensure seamless product delivery and fulfillmentSkills8-10 years in commercial operations, sales operations, or business analyticsExperience supporting multi-product and multi-channel commercial modelsBachelor's degree or advanced degree in related fieldProven success in life sciences, medical devices, or diagnosticsTrack record of building the commercial operations infrastructure from scratchProven ability to work collaboratively and cross-functionallyAdvanced administrator-level knowledge of Salesforce and equivalent CRM platformsExceptional proficiency in Excel and data visualization toolsAdvanced degree such as MBADirect experience with sophisticated diagnostics, particularly in oncology or other complex diseasesField sales experience a plusBenefits100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage100% Employer-paid Dental & Vision for entire familyNo cost for employee coverage for Group Term Life, Short & Long Term Disability4% retirement contribution Employer matchIncentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)Paid Family Leave ProgramGenerous PTO plan & holiday programFlexible work schedule & lucrative employee referral programSalary range may vary by work state/geographical region/territoryEasy to get to office location with newly built-out office spaceFree coffee, snacks and other goodies all day longCompany OverviewCleveland Diagnostics is a diagnostics company developing efficacious, affordable diagnostics tests to improve cancer diagnostics. It was founded in 2013, and is headquartered in Cleveland, Ohio, USA, with a workforce of 51-200 employees. Its website is http://www.clevelanddx.com.