[Remote] Director, Clinical Delivery Strategy

Note: The job is a remote job and is open to candidates in USA. Care Access is working to make the future of health better for all. The Director, Clinical Delivery Strategy is a senior strategic and operational leader responsible for driving improvements across Clinical Delivery teams, identifying high-impact opportunities, and leading complex change initiatives to enhance efficiency and quality in clinical operations.ResponsibilitiesLead the Clinical Delivery strategy agenda for referral and funnel performance improvementAssess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performanceIdentify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughputPartner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impactTranslate insights into clear business cases, action plans, and measurable improvement initiativesPartner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and qualitySupport the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governanceHelp define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectationsTranslate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysisLead structured process reviews to identify inefficiencies, bottlenecks, handoff failures, duplication of effort, and inconsistent executionDesign future-state workflows that improve efficiency, scalability, quality, and team experience while maintaining alignment with patient and study needsChallenge conventional ways of working and bring a continuous-improvement mindset to operational designOwn a portfolio of strategic and operational initiatives from discovery through launch and stabilizationDefine scope, milestones, owners, dependencies, success metrics, risks, and governance for key Clinical Delivery initiativesDrive cross-functional execution and maintain accountability across stakeholders, ensuring work progresses on time and in line with business objectivesPrepare materials and recommendations for senior leaders to support decision-making, prioritization, and resource alignmentMonitor initiative performance against hypotheses, adjusting approach as needed based on data and frontline feedbackHelp upskill the Member Services team and other Clinical Delivery stakeholders by identifying capability gaps and operational development needsPartner with frontline leaders to ensure training translates into durable behavior change and measurable operational improvementSkillsStrong strategic thinking with the ability to connect business priorities to operational executionDemonstrated ability to lead complex, cross-functional initiatives from problem definition through implementationDeep program and project management capability, including planning, risk management, stakeholder alignment, and execution trackingStrong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendationsExperience assessing workflows and designing scalable operational processes in dynamic environmentsExcellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teamsHigh level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunitiesStrong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forumsExperience creating executive-ready presentations, project materials, and operating updatesHigh level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platformsBachelor's degree required8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholdersEquivalent combinations of education and experience may be consideredExperience in strategy and operations, business operations, operational excellence, consulting, program management, or a related functionExperience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating modelsStrong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operationsExperience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferredBenefitsPaid Time Off (PTO) and Company Paid Holidays100% Employer paid medical, dental, and vision insurance plan optionsHealth Savings Account and Flexible Spending AccountsBi-weekly HSA employer contributionCompany paid Short-Term Disability and Long-Term Disability401(k) Retirement Plan, with Company MatchCompany OverviewCare Access helps people learn more about their health and participate in clinical research to help find new medicines and cures. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://careaccess.com/.