[Remote] Director, Business Operations, IQVIA Digital

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Director, Business Operations is responsible for establishing and scaling the RFP and Business Ops functions, improving sales execution and revenue realization across the commercial lifecycle, and leading a team to enhance operational infrastructure for sales success.ResponsibilitiesLead expansion of existing RFP team beyond its current scope (agency focus) to all IQVIA Digital customer segments (pharma, partner, publisher, etc.) that directly supports revenue acquisition across a complex, multi-product digital portfolioOperate at the intersection of sales strategy and hands-on deal executionLead coordination of cross-product and inter-business unit pitchesPartner closely with commercial, finance, legal, and operations leaders to improve speed, accuracy, and predictability of revenueDrive measurable improvements in sales productivity, deal velocity, and in-quarter revenue performanceLead systems, processes, and KPI program integrations that enable and measure commercial and delivery successLead and scale IQVIA Digital’s centralized RFP capability, building on an established team currently supporting high-volume proposal execution to deliver consistent, high-quality responses across the portfolioExpand the scope of the RFP function beyond its current agency-focused remit into broader client segments (e.g., direct pharma, platforms, data partnerships), ensuring coverage aligns to evolving commercial prioritiesOwn the end-to-end RFP lifecycle including intake, qualification, prioritization, proposal development, cross-functional coordination, and submission, ensuring accountability for timelines, quality, and outcomesServe as the central coordination point across Sales, Account Management, Product, Delivery, Finance, and Legal to aggregate inputs, align messaging, and drive efficient execution of complex, multi-product proposalsEstablish standardized RFP processes, templates, and operating rhythms to improve consistency, scalability, and turnaround times while reducing variability across teams and segmentsPartner with Product Marketing and Product teams to continuously strengthen proposal content, messaging, and positioning to improve win rates and differentiation in competitive situationsDevelop and maintain a centralized repository of reusable proposal content, case studies, pricing frameworks, and best practices to enable faster and higher-quality responses over timeScale performance tracking across the RFP pipeline (e.g., volume, turnaround time, win rates, contribution to revenue) and use insights to continuously refine strategy, resourcing, and executionProvide surge coverage and leadership during high-priority or complex deals, including coordination of executive inputs and ensuring alignment across senior stakeholdersLead the development, optimization, and ongoing maintenance of IQVIA Digital’s internal commercial systems in coordination with RBU partners (e.g., Salesforce, Workfront, and related tools), ensuring alignment to enterprise standards while meeting Digital-specific needsOwn the design and governance of a centralized KPI framework spanning financial (e.g., revenue visibility, forecasting accuracy), people (e.g., headcount planning, capacity utilization), and process (e.g., workflow efficiency, cycle times) metrics within a single, integrated repositoryEnsure consistent definitions, data integrity, and cross-functional alignment of KPIs across Sales, Account Management, Delivery, and Finance to enable enterprise-wide transparency and decision-makingDevelop and operationalize both standard and bespoke KPIs tailored to leadership priorities and functional team needs, ensuring relevance to commercial performance and operational effectivenessEstablish regular KPI review cadences with leadership and functional teams to assess performance, identify gaps, and drive continuous improvement initiatives tied to measurable impactOwn the configuration, administration, and optimization of Workfront to support standardized intake, workflow management, and visibility across commercial and technical operationsDesign and maintain request queues, intake forms, routing logic, statuses, and automations to ensure work is captured, categorized, and directed to the appropriate owning teamsConfigure incidents and request intake of workflows to support triage by delivery and technical teams, without assuming responsibility for resolution or executionPartner with Sales, Account Management, Technical Operations, and Project Delivery teams to translate operational requirements into scalable Workfront configurationsMaintain platform governance, including naming conventions, workflow standards, permissions, and change controlsAct as IQVIA Digital point-of-contact to lead standardization of contracting workflows, including creating GTM intake standards for Statements of Work (SOWs) creation and improving execution with RBU Legal and ContractingSupport pricing accuracy by coordinating pricing models, managing discount documentation, and coordinating required approvals with Product and FinanceEnsure invoicing readiness from PO setup coordination with account teams to post-sale handoff to billing teamsPartner with Finance and Account Management to resolve invoicing, billing, and revenue recognition issues that impact cash flow or client experienceBuild, structure, and lead a joint RFP and BPTO team aligned to IQVIA Digital commercial and operational prioritiesSet clear objectives, operating rhythms, and performance expectations for the functionCoach and develop managers and individual contributors, fostering accountability and continuous improvementIdentify opportunities to redeploy seller capacity by shifting administrative and execution work into the enablement functionPartner with GTM, Strategy, and Marketing to deliver high quality RFP submissionsPartner with Account Management leadership to support revenue growth, retention, and expansionCollaborate with Product Marketing and Product teams to ensure sales readiness and consistent messagingWork closely with Sales Operations, Finance, and Legal to streamline forecasting, pricing, contracting, and approval processesIdentify opportunities for IQVIA Digital growth within accounts through the creation, publication, and monitoring of impactful KPIsSkillsLeadership experience in business operations or related fieldExperience in managing RFP processes and proposal developmentStrong understanding of sales strategy and executionAbility to coordinate cross-functional teams and manage complex projectsExperience with CRM systems and commercial operations toolsStrong analytical skills to develop and track KPIsExcellent communication and interpersonal skillsAbility to drive measurable improvements in sales productivity and revenue performanceExperience in contracting, pricing, and invoicing processesProven ability to build and lead high-performing teamsExperience in collaborating with finance, legal, and operations teamsExperience in the healthcare or life sciences industryFamiliarity with Salesforce and WorkfrontExperience in developing and operationalizing KPIsAbility to work in a fast-paced, dynamic environmentExperience in managing vendor relationships and partnershipsBenefitsDependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Company OverviewIQVIA provides analytics, compliance, and management solutions to the life sciences industry. It was founded in 1982, and is headquartered in Danbury, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.iqvia.com.Company H1B SponsorshipIQVIA has a track record of offering H1B sponsorships, with 44 in 2026, 167 in 2025, 290 in 2024, 258 in 2023, 229 in 2022, 208 in 2021, 180 in 2020. Please note that this does not guarantee sponsorship for this specific role.