[Remote] Director, Business Operations

Note: The job is a remote job and is open to candidates in USA. JLL is a leading professional services firm specializing in real estate and investment management. They are seeking a Director of Business Operations to lead revenue growth for the CorrigoPro service provider segment, focusing on identifying opportunities, building business cases, and driving execution of strategies across various teams.ResponsibilitiesDevelop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segmentContinuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunitiesEvaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoProDevelop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectorsIdentify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo ProcureTranslate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projectionsPresent and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvalsBuild and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations teamDrive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targetsAdvocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategiesDevelop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable wayTransition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiativeEngage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insightServe as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussionsSkills7+ years of experience in revenue strategy, business development, product commercialization, or P&L ownership — ideally within a B2B SaaS, marketplace, or platform businessDemonstrated track record of not just developing strategies, but personally executing them from business case through to a live, running program. Candidates must be prepared to speak to specific examplesExperience in or strong familiarity with the facilities management, field service management (FSM), or service provider ecosystemStrong financial acumen — ability to build business cases, model revenue scenarios, and speak credibly to financial stakeholdersProven ability to influence without a direct reporting relationship — driving cross-functional alignment and securing executive buy-inExceptional communication skills; comfort presenting to C-level and senior executive audiencesHighly self-directed; ability to operate effectively as an individual contributor in an ambiguous, fast-moving environmentDirect experience working with or selling to service providers, subcontractors, or tradespeople in a facilities or field service contextExperience with marketplace, API integration, or connector ecosystem strategyFamiliarity with AI applications in field service, workforce management, or B2B SaaSPrior experience in a revenue operations, GTM strategy, or product commercialization function within an enterprise software companyExperience designing and launching partner programs or monetization frameworksBenefits401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily PayCompany OverviewWe’re a leading professional services firm that specializes in real estate and investment management. It was founded in 1783, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.jll.com/.