[Remote] Director, Business Operations

Note: The job is a remote job and is open to candidates in USA. Engine is a company focused on transforming business travel into a personalized and seamless experience. They are seeking a Director of Business Operations to own the strategy and execution of the supply-side connectivity, leading various technical and operational initiatives to support the company's growth and efficiency.ResponsibilitiesOwn ARI operations end-to-end—rate validation, parity defense, gap closure, and at-risk inventory—building the reporting frameworks and team rhythms that keep Engine’s supply healthy and measurableDefine and execute connectivity strategy across PMS, CRS, GDS, channel managers, and 3rd-party routing systems—identifying what integrations are buildable and surfacing prioritized options to Product and EngineeringLead Supply API integration programs from scoping through production, coordinating across Engineering, Product, and Supply to drive reliability, reduce booking failures, and scale the supplier networkServe as the operational backbone for Relationship Managers supporting Chain and Supplier connectivity—translating commercial needs into integration requirements and ensuring new connectivity lands with full operational readinessRun complex, cross-functional programs with rigor—clear ownership, structured escalation paths, executive visibility, and a relentless focus on delivery. Keep the team on track internally and keep partners aligned externallySkills10+ years driving complex technical programs across Engineering, Product, and Operations with the structure and accountability that moves organizations forwardProven Leadership at Senior Levels. You've managed across senior leaders and cross-functional teams. You run the room, earn trust quickly, and drive alignment without relying on authorityProgram Rigor at Scale. You have a track record of running complex, multi-workstream programs that cut across the business—on time, with clear accountability, and measurable outcomes. You don't just track status; you move work forwardTechnical Fluency. You understand systems, APIs, data flows, and integration architecture well enough to engage credibly with Engineering and Product—ask the right questions, identify risk, and hold technical teams accountableStructured Problem Solver. You break ambiguous challenges into clear frameworks. You build the operating model others work inside ofData-Driven Operator. You build KPI frameworks that drive decisions, not just describe what happened. Comfortable working across Snowflake or similar data environments to surface actionable signalsDomain Agnostic, Fast Learner. Industry experience in travel, hospitality, or supply systems is a plus—not a requirement. What matters is the discipline, the rigor, and the instinct to go deep fastBackground in marketplace, SaaS, or connectivity-heavy environmentsFamiliarity with PMS/CRS systems, GDS, VCC or payment integrations, or travel supply technologyBenefitsCompetitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.Check out our full list atengine.com/culture.Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.Company OverviewHotel Engine is now Engine. It was founded in 2018, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://www.engine.com.Company H1B SponsorshipHotel Engine has a track record of offering H1B sponsorships, with 3 in 2023, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.