[Remote] Director, Billing & Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Cohen & Co is a professional services firm seeking a Director of Billing & Revenue Operations to lead their billing lifecycle and revenue operations. In this high-impact leadership role, you will oversee billing execution, establish standards for operations, and provide strategic oversight to off-shore teams while partnering with firm leadership to drive billing excellence.ResponsibilitiesLead the firm’s billing and revenue operations function, including:Centralized billing executionRevenue realization supportGovernance over billing-related policies and processesEstablish firm-wide standards, controls, and performance expectations for billing and revenue operationsEnsure alignment between engagement economics, billing execution, and financial reportingDesign, implement, and continuously improve the firm’s centralized billing operating modelEnsure accurate and timely billing across all engagement types:Time & materialsFixed feeRetainersMilestone and progress billingOversee unbilled WIP management, billing cycle times, and write-ups/write-downsServe as the executive escalation point for complex, sensitive, or high-risk billing mattersProvide strategic oversight of off-shore billing and revenue operations teamsDefine operating models, SLAs, productivity benchmarks, and quality standardsPartner with global delivery leadership on workforce planning, capacity management, and scalabilityEnsure effective time-zone coordination, governance, and escalation protocolsDrive documentation, training, and knowledge transfer for off-shore teamsAct as a strategic advisor to engagement partners and practice leaders on:Billing strategy and executionEngagement economics and realization optimizationComplex or non-standard billing arrangementsInfluence partner behavior through data-driven insights and consistent governanceSupport firm initiatives related to pricing models, engagement structures, and profitabilityDevelop and own billing and revenue operations dashboards and KPIs, including:Billing cycle timeUnbilled WIP agingRealization and margin impactWrite-ups/write-downsOffshore productivity and quality metricsProvide actionable insights to executive leadership and the partnershipUse data and trend analysis to drive continuous improvement and strategic decisionsOwn billing and revenue operations processes within the firm’s practice management and ERP systemsLead system implementations, upgrades, and automation initiatives related to billing and revenue workflowsPartner with IT, FP&A, and Global Delivery on scalable technology solutionsChampion standardization, automation, and digitization across billing processesEnsure strong internal controls over billing and revenue-related processesSupport internal and external audits related to billing and revenue recognitionEnsure compliance with GAAP, firm policies, engagement terms, and regulatory requirementsProactively identify and mitigate billing and revenue execution risksBuild, lead, and develop high-performing on-shore and off-shore billing teamsEstablish clear accountability, performance metrics, and development pathwaysFoster a culture of quality, ownership, and continuous improvementServe as a visible leader within the firm’s finance and operations organizationSkillsBachelor's degree in Accounting, Finance, Business Administration, or related field12–15+ years of progressive experience in billing, revenue operations, or financeExperience in public accounting or professional services requiredProven leadership of centralized billing modelsDemonstrated experience managing off-shore or global delivery teamsExperience partnering with senior leadership and firm partnersDeep understanding of professional services billing and revenue modelsStrong analytical and reporting skillsStrategic leadership with strong executive presenceAbility to influence and drive consistency in a partner-driven environmentStrong operational discipline and financial acumenExcellent communication and stakeholder management skillsChange leadership and process transformation mindsetGlobal leadership and cross-cultural effectivenessCPA certificationExperience with WorkdayBI tools experienceBenefitsComprehensive and competitive Total Rewards packageTime off outside of your standard PTO to give back to the communityAnnual discretionary merit increases and bonusesTalent development resources to tap into growth opportunitiesCompany OverviewFounded in 1977, Cohen & Co is one of America’s Most Recommended Tax and Accounting Firms by USA TODAY and serves a broad range of clients — from privately held companies and their owners; to public and private funds, advisers and fund service providers within the asset management industry; to Fortune 1000 multinational enterprises. It was founded in 1977, and is headquartered in Cleveland, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.cohenco.com.