[Remote] Director, Americas Field & Partner Operations

Note: The job is a remote job and is open to candidates in USA. Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As the Director of Americas & Partner Operations, this role is accountable for ensuring execution of Rithum’s global Go-to-Market (GTM) strategy across the Global Partner & Alliance organization and the AMER region, driving alignment to priorities and enabling consistent performance against regional targets.ResponsibilitiesServe as a core member of the Go-To-Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data-driven framework to guide organizational strategy and directionAct as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regionsAct as a primary cross-functional liaison to drive GTM strategies, ensuring sales, marketing, and client experience processes are efficient, aligned, and following best practicesSupport Regional Management on pricing, deal structure, and represent Regional Sales Leadership on all deal and forecast-related calls in the Leader's absenceSupport the region in incentive setting and management in accordance with guidance from Global Process and Compensation teamsProvide comprehensive sales operational support, including reporting, territory management, headcount and capacity planning, territory design, account and opportunity management, and rules of engagement decisionsPartner with sales leaders to drive forecast management, delivering strong business predictability and ensuring the region meets or exceeds growth goals while keeping leadership informed on pipeline and other key KPIsMonitor sales performance and develop actionable insights from KPIs, productivity metrics, and account planning data to optimize resources and decision-makingSupport the business by collaborating with cross-functional teams on new products, sales programs, and other initiatives executed within the regionBuild strong partnerships with Finance and other operations teams to foster cross-functional alignment and shared understandingAlign sales and marketing activities to ensure both teams are working toward common goals and executing with coordinationLeverage data from CRM platforms and other business intelligence sources to identify trends, surface opportunities, and inform strategic recommendations across the regionServe as the regional champion for sales technology and CRM hygiene to ensure adoption, data integrity, and process compliance across the teamSupport the rollout of new processes, tools, and organizational changes within the region, ensuring clear communication and adoption across the fieldSkills10+ years' experience at SaaS company in Revenue Operations, Sales Operations, Sales Support, and/or client-facing roles. Must have experience working directly with Sales LeadershipFamiliarity with modeling in ExcelHighly effective at verbal and written communicationExperience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentationMBA or equivalent advanced degree in a related fieldBenefitsMedical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1A 6% 401(k) matchCompetitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days12 weeks primary caregiver leave & 4 weeks secondary caregiver leaveAccident, critical illness, and hospital indemnity insurancePet insuranceLegal assistance and identity theft insurance plansLife insurance 2x salaryAccess to the Calm app and the Employee Assistance Program$65/month Remote work stipend for internetCulture and team-building activitiesTuition assistanceCareer development opportunitiesCharitable contribution match up to $250 per yearDiscretionary bonus for non-sales rolesExpected discretionary bonus is 15% of the annual base salaryCompany OverviewRithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands. It was founded in 1997, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://www.rithum.com.