[Remote] Director, AI Adoption & Operations Integration

Note: The job is a remote job and is open to candidates in USA. Greystar is a leading global real estate platform specializing in property management, investment management, and development. The Director, AI Adoption & Operations Integration will lead the adoption and integration of AI within property management operations, ensuring effective collaboration between technology and business stakeholders to deliver impactful AI solutions across various functions.ResponsibilitiesUse Case Identification & PrioritizationFind, vet, and sequence AI opportunities across onsite and corporate functions Partner with field and corporate teams (including RPMs, Directors, and AI SWAT team resources) to identify operational pain points and prioritize high-impact AI use casesSupport the Corporate AI SWAT team in identifying and prioritizing AI use cases across accounting, marketing, and property performance functionsEvaluate new and emerging AI vendors and technologies, maintaining a market map and making adoption recommendationsAdoption & Change ManagementEnsure teams change behavior, not just get access to tools Own the change management and adoption strategy for AI rollouts, driving sustained behavior change through leadership engagement, performance alignment, and role modelingBuild and nurture an internal AI community of practice, identifying and supporting super users across regions who can serve as peer advocatesEnablement, Training & CommunicationsBuild the content and forums that make adoption stick Partner with Operations Enablement and vendor teams to develop and deliver training, SOPs, and communications tailored to onsite teams, RPMs, Directors, and clientsCurate and scale recurring forums and best practices from early adopters and super users, creating a reusable case library for broader distribution. (e.g., AI Show & Tell, AI Breakfast Series)Program Management, Analytics & ReportingProve value and keep stakeholders informed Lead program management of AI initiatives end-to-end, including planning, sequencing, stakeholder alignment, risk management, and execution tracking across pilots and scaled deploymentsDefine and track success metrics for AI initiatives, including ROI, time savings, operational performance, and user satisfactionCoordinate with analytics teams to ensure consistent measurement and deliver executive-ready reporting on AI performance and impactVendor & Partner ManagementManage the external AI ecosystem Manage AI vendor relationships end-to-end, including pilot scoping, coordination with engineering teams, roadmap alignment, and tracking of status, risks, and performanceOwn the execution and scaling of AI pilots, applying structured program management disciplines (planning, milestones, risk tracking, and stakeholder alignment) to ensure successful transition from pilot to scaled deploymentGovernance, Compliance & Cross-BU CoordinationKeep the AI program responsible, legal, and non-duplicative Support AI governance and compliance efforts, partnering with Legal, InfoSec, and Compliance to ensure responsible and compliant AI usageCoordinate across other business units on AI adoption, ensuring shared learnings and avoiding duplicative efforts across the organizationServe as an internal resource for M&A, Client Services, and Marketing on AI capabilities, client-facing talking points, and current guidanceSupport thought leadership efforts including conference speaking, industry press, and internal community engagementSkillsBachelor's degree required; Master's or MBA preferred, in Business Administration, Management Information Systems, Operations Management, or related fields from an accredited college or university7+ years of progressive experience in property management operations, business optimization, technology adoption, or a related field within real estate services, including 3+ years leading cross-functional programsDemonstrated experience leading programs involving technology adoption, change management, and process improvement across diverse stakeholder groupsDeep understanding of property management operations, ideally including direct experience in roles such as Regional Property Manager, Director, or similar field leadership positionsStrong understanding of property management workflows, including leasing, renewals, collections, maintenance, and client reporting; demonstrated ability to translate operational challenges in leasing, maintenance, financial performance, and resident experience into scalable process or technology solutionsExcellent written and verbal communication skills, with experience creating executive-ready decks, memos, and talking points for senior leadership and client audiencesDemonstrated proficiency with AI productivity tools (e.g., Microsoft Copilot, Claude, ChatGPT) and willingness to role-model their use across the organizationDemonstrated experience leading complex, cross-functional programs, including planning, execution, stakeholder management, and delivery across multiple workstreams and geographiesStrong analytical skills with the ability to define KPIs, track pilot performance, and translate data into actionable recommendationsWorking knowledge of AI and emerging technology trends (including generative AI, agentic systems, and applied machine learning) and the ability to evaluate their applicability to real estate operations and customer experienceFamiliarity with CRM platforms and property management technology stacks (e.g., Yardi, RealPage, Funnel, Entrata)Experience managing vendor relationships and coordinating multi-stakeholder pilot programsBackground in program management, consulting, or business transformation preferredBenefitsCorporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).401(k) with Company Match up to 6% of pay after 6 months of service.Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).Employee Assistance Program.Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.Charitable giving program and benefits.Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Company OverviewGreystar provides services in the multifamily real estate businesses. It was founded in 1993, and is headquartered in Charleston, South Carolina, USA, with a workforce of 10001+ employees. Its website is http://greystar.com.Company H1B SponsorshipGreystar has a track record of offering H1B sponsorships, with 2 in 2026, 13 in 2025, 11 in 2024, 7 in 2023, 14 in 2022, 9 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.