[Remote] Director, Account Management

Note: The job is a remote job and is open to candidates in USA. RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. They are seeking a strategic and high-energy Director of Account Management to lead and scale their account management function, focusing on driving world-class service and ensuring retention targets are met while identifying growth opportunities within the existing customer base.ResponsibilitiesYou’ll manage KPIs including Churn, CSAT, and response SLAsDesign and implement the "gold standard" for account management workflows. You’ll create the scripts, email cadences, and escalation paths the outsourced team will useConduct regular business reviews and "deep dives" into account health. You’ll provide direct feedback to partner team leads to ensure the quality of communication meets our brand standardsOversee the identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams when necessaryMonitor account health reporting to predict churn risks and turn data into actionable insightsSkills8+ years in Account Management or Customer Success, with at least 2-5 years in a leadership roleYou are a 'systems thinker.' You enjoy building processes that allow others to succeed at scaleYou can influence people and you're a pro at delivering firm but constructive feedbackYou're comfortable in Salesforce (or similar CRM) and Excel, using data to tell a story and justify resource allocationYou need to manage complex workflows across different time zones and culturesYou don't just fix today's fires; you build the fireproofing for tomorrowOur environment moves fast- you need to pivot without losing momentumBenefitsComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programCompany OverviewRingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ringcentral.com.Company H1B SponsorshipRingCentral has a track record of offering H1B sponsorships, with 8 in 2026, 62 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.