[Remote] Digital Transformation & Customer Engagement Excellence Consultant

Note:

The job is a remote job and is open to candidates in USA. The Stem is a consulting firm seeking independent consultants specializing in Digital Transformation and Customer Engagement Excellence. The role involves planning and executing customer engagement transformations within the Pharmaceutical and Bio-technology sectors. Responsibilities
• Benchmarking current Omni-channel capabilities
• Formulating transformation visions
• Advising global-to-local governance models for transformation
• Defining excellence projects
• Implementing customer engagement excellence projects, including process definition, standards & guidelines
• Developing and delivering training programs
• Serving as interim staff
Skills
• Established an independent consulting practice
• Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
• Track record of conceiving and guiding excellence programs that make a measurable impact
• Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
• Strong client consultation skills with ability to guide a strategic discussion
• Analytical thinker with strong organizational skills
• Strong understanding of strategic marketing process
• MBA or equivalent advanced degree preferred but not required.

Company Overview
• The Stem is a management consultancy specializing in customer strategy and experience solutions for Health brands. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website isApply Now

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