[Remote] Digital Sales Representative - Expansion

Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on revolutionizing communications and empowering developers worldwide. They are seeking a Digital Sales Representative to manage and expand relationships within their Self Service customer base, focusing on net new customer activations and driving upsell and cross-sells. Responsibilities Manage and expand customer accounts within the Self Service segment Own a book of business with the goal of protecting revenue and driving upsell and cross-sells Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn Work closely with marketing teams to align on messaging and campaigns As a Digital Sales Representative you will live the Twilio Magic values: BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time Skills 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance Demonstrated track record of managing business forecasts and financial models Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships Analytical account development strategy based on using data to find opportunities and prove value Entrepreneurial mindset with appetite to define processes and build programs Record of delivering revenue and gross profit results Excellent verbal and written communication skills Benefits Health care insurance 401(k) retirement account Paid sick time Paid personal time off Paid parental leave Company Overview Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Twilio has a track record of offering H1B sponsorships, with 12 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.