[Remote] Digital Operations Representative (Bilingual)

Note: The job is a remote job and is open to candidates in USA. Attain Finance, under the Heights Finance brand, is seeking a Digital Operations Representative to enhance their digital customer experience. This role involves delivering exceptional service, managing customer interactions, and driving sales growth while ensuring compliance with regulatory guidelines.ResponsibilitiesDeliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalismDrive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sellEngage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offeringsSupport Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolutionLearn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidenceEnsure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assetsSkillsSpanish fluency required (bilingual English/Spanish)High School diploma or equivalent requiredCustomer Focus: A genuine desire to help others and provide top-tier service in every interactionSales Mindset: Confidence in promoting products and services that meet customer needsStrong Communication: Excellent verbal and written communication skills, with the ability to build rapport quicklyProblem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challengesAdaptability: Willingness to learn new systems and processes in a dynamic environmentTeam Player: A collaborative spirit with a desire to contribute to team successIndustry Experience: Experience in customer service, sales, or consumer finance is preferred but not requiredCollege coursework or degree is a plusBenefitsPaid Time OffMedicalDentalVision and other voluntary coverages401(K) program with company match, 30 days post hire, starting on the 1st of the monthEmployee Assistance ProgramEmergency Relief FundDiversity and Inclusion CouncilTuition ReimbursementLeadership Development ProgramsPotential to earn through the Monthly Bonus ProgramCompany OverviewAttain Finance offers consumer credit lending and personal loan services through multiple brands in the U.S. and Canada. It was founded in 1997, and is headquartered in California, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://attainfinance.com.