[Remote] Digital Marketing Support Manager

Note: The job is a remote job and is open to candidates in USA. Outsourcey is dedicated to revolutionizing global talent expansion by connecting businesses with dedicated teams in the Philippines. They are seeking a Digital Marketing Support Manager to lead and manage the execution quality and workflow of their Paid Media Coordinators, ensuring adherence to systems and processes while fostering a positive team culture.ResponsibilitiesThe Paid Media DPH Support Manager is responsible for the day to day leadership, execution quality, workflow management, and people management of Digible’s Paid Media Coordinators based in the Philippines. This role executes within Digible’s defined reporting and operating structure, balancing people leadership with strict adherence to systems, processes, and standardsThis role partners closely with the Director of Support and the Director of Business Operations to ensure consistent execution, process adoption, tooling alignment, and team development. The Paid Media DPH Support Manager project manages the support team’s workflow, maintains quality control across all executional work, and ensures the DPH support function is fully integrated into the day to day operations of Level 2 and Level 3 Paid Media teamsThis role does not own client or campaign strategy, but is a critical enabler of scale, efficiency, media performance and quality across the Paid Media organizationYou’ll love this job if you:Enjoy coaching and developing early career talentThrive in structured environments with clear systems and expectationsCare deeply about execution quality and consistencyEnjoy managing workflows and prioritization across teamsYou are comfortable holding people accountable with clarity and empathyLike partnering cross-functionally to drive operational excellenceTake pride in building reliable and scalable support teamsWhat you’ll do:Execute within Digible’s defined reporting structure, ensuring alignment to department leadership, operational systems, and performance expectations while balancing people leadership with system and process adherencePartner closely with Paid Media Department Leadership on team performance, development, readiness, and execution standards, providing visibility into support team health, risks, and capacityPartner with the Director of Business Operations to drive adoption of processes, tooling, documentation, and standard execution across the DPH support functionProject manage the Paid Media support team’s workflow, ensuring work is properly prioritized, delivered on time, and held to quality standards across all executional responsibilitiesServe as a key partner to Paid Media Agency Managers, ensuring the support team is fully integrated into the daily operations, priorities, and execution needs of their assigned Level 2 and Level 3 teamsPeople Leadership & ManagementDirectly manage a team of Paid Media Coordinators based in the PhilippinesOwn day-to-day people management, including weekly one-on-ones, performance feedback, coaching, and development planningSupport onboarding, ramp, and training of new Paid Media CoordinatorsBuild team readiness to support increasing levels of execution complexity through structured coaching and skill developmentAddress performance concerns proactively and manage improvement plans when neededServe as the first point of escalation for coordinator questions, blockers, and execution challengesFoster a positive, accountable, and engaged team culture aligned with Digible’s core valuesExecution Oversight & Quality ControlOversee all daily executional work performed by Paid Media Coordinators to ensure accuracy, timeliness, and adherence to documented processesMaintain quality control across all support execution, including campaign builds, updates, audits, and platform changesEnsure consistent delivery of coordinator responsibilities, including campaign updates, QA checks, tracking and tagging implementations, geofencing work, bulk account updates, and creative or concession changesMonitor execution trends, error rates, and rework, and proactively address risks before they impact performancePartner with Department Heads and Business Operations to resolve recurring execution issues through process improvements or trainingWorkflow Management and PrioritizationProject manage the end-to-end workflow of the DPH support team to ensure alignment with Level 2 and Level 3 team needsManage daily and weekly task allocation to balance workload, meet deadlines, and maintain service level expectationsAct as the primary owner of execution workflows and task management systems used by the support teamIdentify inefficiencies, bottlenecks, and capacity risks and escalate recommendations with clarity and contextEnsure the support team is fully integrated into the pacing, deadlines, and operational rhythm of Paid Media teamsCross-Functional PartnershipAct as an operational liaison between the DPH support team, Paid Media Department Heads, Agency Managers, and Business OperationsTranslate priorities and expectations into clear execution plans for the support teamProvide visibility into execution health, workflow status, risks, and capacity to leadership stakeholdersEnsure strong communication and alignment across time zones to support seamless execution deliverySkillsFive plus years of experience in digital marketing including paid and organic mediaPrior experience leading or mentoring execution focused teams with people management strongly preferredComfort giving clear feedback and holding team members accountableStrong understanding of paid media platforms including Google Ads, Meta Ads, Google Tag Manager, and Google AnalyticsHigh attention to detail with a strong appreciation for quality assurance and process adherenceExcellent communication skills with the ability to collaborate across time zonesAgency experience is strongly preferredMultifamily experience is a plusBenefitsCompetitive salaryOpportunity to shape the HR function of a rapidly growing BPO.Work closely with a team of industry leaders who have successfully scaled BPOs in the past.Career growth and development opportunities.Company OverviewGet ‘ready to start’, super-quality talent in 2 weeks It was founded in 2024, and is headquartered in Taguig City, NCR, PH, with a workforce of 201-500 employees. Its website is https://outsourcey.com/.