[Remote] Digital Marketing Account Manager (Remote | Full-Time)

Note: The job is a remote job and is open to candidates in USA. Marketing Done Right is a digital marketing agency providing a range of services including SEO and Google Ads. They are seeking a Digital Marketing Account Manager to serve as the primary point of contact for clients, ensuring effective communication and campaign performance management.ResponsibilitiesServe as the primary point of contact for a defined book of assigned clients across SEO, Google Ads, and digital marketing servicesLead client calls with confidence, providing clear context on campaign performance, strategy rationale, and next steps without defaulting to "I'll find out and get back to you"Review campaign performance proactively and surface problems before clients doHold SEO strategists and Google Ads managers accountable to client deliverables and flag delivery gaps through proper internal channelsManage client onboarding during the first 30 to 60 days, setting expectations clearly and building trust earlyMaintain accurate task statuses and client communication logs in Asana within 24 hoursIdentify upsell and upgrade opportunities where additional services genuinely serve the client's growthRelay website, design, and content feedback between clients and internal teamsContribute to process improvements that make the client experience more consistentSkills3 or more years of account management experience at a digital marketing agencyWorking knowledge of SEO fundamentals and Google Ads is sufficient to hold a substantive conversation with a client about what is working and whyStrong communicator who gives clients direct answers and owns the conversation rather than deflectingComfortable managing multiple clients and priorities simultaneously without losing the detailsProficient in Asana and Slack or equivalent project management and communication toolsProfessional, approachable, and able to represent MDR's standards without supervisionAble to work independently in a fully remote environmentBenefitsBonus of $500 to $5,000 per client service upgrade (Based on Upgrade Amount)QSEHRA health benefits includedFlexible schedule with availability during regular business hours for client callsFull week between Christmas and New Year's paidPTO: 12 days in year one, 15 Days after year twoMost bank holidays offCompany OverviewMarketing Done Right provides SEO, SEM, social ads, and web development services for local businesses. It was founded in 2018, and is headquartered in Cleveland, Ohio, USA, with a workforce of 11-50 employees. Its website is https://marketingdr.co.