[Remote] Digital Experience Analytics Consultant

Note: The job is a remote job and is open to candidates in USA. ComOps - Strategy & Commercial Operations as a Service supports businesses in achieving excellence across various domains and is seeking a senior, hands-on Digital Experience Analytics Consultant. This role involves leading the implementation of digital experience analytics across multiple platforms and collaborating with client teams to define strategies and deliver insights that drive decision-making and enhance user experiences. Responsibilities • Lead implementation across websites, mobile web, and mobile apps • Partner with client engineering teams to deploy tracking via tag managers or SDKs • Validate data quality (events, funnels, forms, session replay) • Troubleshoot tracking, replay, and behavioral data issues • Ensure best practices for performance, privacy, consent, and masking • Help clients define experience-focused KPIs aligned to business goals • Build measurement frameworks for key journeys and critical tasks • Move clients from 'interesting data' to behavior-driven decision making • Analyze behavioral data to uncover friction, drop-off, and UX breakdowns • Leverage session replay, heatmaps, funnels, and frustration signals • Create clear, prioritized insights and recommendations tied to impact • Connect behavior to outcomes • Support or lead monthly / quarterly client readouts • Present insights to product, UX, marketing, and technology teams • Clearly articulate what's happening, why it matters, and what to do next Skills • 3+ years experience in digital analytics, digital experience analytics, or UX analytics • Hands-on experience implementing behavioral analytics on web and/or mobile • Strong understanding of user journeys, conversion optimization, and friction analysis • Experience with JavaScript-based tracking and tag managers (GTM, Tealium, Adobe Launch) • Ability to translate data into actionable insights and recommendations • Comfortable working independently in a client-facing consulting environment • Strong written and verbal communication skills • Experience with Medallia DXA (Decibel), Hotjar, Optimizely, or similar experience analytics platforms • Background in hospitality, gaming, retail, healthcare, or high-traffic consumer digital environments • Familiarity with privacy and consent frameworks (HIPAA, PCI, GDPR, CCPA) • Experience supporting executive-level readouts or roadmap discussions Company Overview • Able to support strategy and tactical omni channel customer care (service and sales), revenue management, leisure sales, distribution, customer experience, digital innovation, and more. It was founded in 2021, and is headquartered in Pembroke Pines, Florida, US, with a workforce of 11-50 employees. Its website is Apply tot his job

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