[Remote] Digital Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vivi is a leading digital signage tool designed for education, aiming to enhance collaboration and creativity in classrooms. They are seeking a Digital Customer Success Manager to drive adoption and engagement across school district accounts through digital-first strategies and automated outreach.ResponsibilitiesManaging a large portfolio of accounts through digital and automated engagement modelsMonitoring account health signals and triggering the right intervention at the right time without waiting to be askedBuilding and optimizing automated email sequences, onboarding flows, and renewal campaignsIdentifying silent or disengaged accounts early and executing low touch recovery playsPartnering with CS leadership to develop and refine the digital engagement playbookMaintaining accurate account data and health records in CRMTracking program performance and reporting on engagement, adoption, and retention metricsSkills3+ years in a scaled customer engagement roleProficiency with CRM and marketing automation toolsStrong written communication skills — your emails and sequences do the relationship workFamiliarity with K-12 or edtech is a plus but not requiredExperience using AI tools to improve workflow, content creation, or customer segmentation is preferredComfort working with data — you can read a health score, spot a trend, and act on itExperience managing large account volumes through automation and digital programs, not just 1:1 outreachHubSpot experience strongly preferredCompany OverviewVivi is an Australian EdTech start-up Wireless that offers a wireless presentation and screen mirroring tool for education. It was founded in 2016, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 51-200 employees. Its website is https://www.vivi.io/.