[Remote] Design Operations & UX Process Lead

Note: The job is a remote job and is open to candidates in USA. Dice is seeking an experienced Design Operations & UX Process Lead to establish, scale, and continuously improve user experience and product design practices. The role involves creating and managing processes and frameworks that enable design, product, and engineering teams to deliver exceptional user experiences efficiently.ResponsibilitiesDefine, implement, and continuously improve the end-to-end UX design lifecycleEstablish standards for:User researchJourney mappingInformation architectureWireframingPrototypingUsability testingAccessibility reviewsDevelop governance frameworks to ensure design quality and consistency across productsCreate repeatable processes that support both Agile and product-led development methodologiesBuild and manage DesignOps practices that improve team effectiveness and scalabilityStandardize workflows between UX, Product Management, Engineering, and QA teamsEstablish design review, approval, and prioritization processesDefine metrics and KPIs to measure UX effectiveness and design team performanceManage design tools, templates, workflows, and documentationPartner with Design System teams to establish governance and adoption strategiesDefine component usage standards and design guidelinesEnsure consistent implementation of visual design, interaction patterns, and accessibility standardsPromote scalable design solutions across multiple products and platformsFacilitate collaboration between:Product ManagementEngineeringUX/UI DesignUser ResearchBusiness StakeholdersLead workshops, design reviews, and process improvement initiativesDrive alignment on user-centered design practices across the organizationEstablish research frameworks and participant recruitment processesCreate standards for gathering and utilizing customer feedbackImplement systems for measuring customer experience and usability outcomesEnsure research insights are integrated into product decision-makingIdentify process bottlenecks and operational inefficienciesRecommend and implement improvements to design delivery workflowsBenchmark industry best practices and emerging UX methodologiesFoster a culture of continuous learning and design excellenceSkills7+ years of experience in UX Design, Product Design, Design Operations, or Human-Centered Design3+ years of experience building and scaling UX or Design Operations processesStrong understanding of: Human-Centered Design (HCD), Design Thinking, User Research methodologies, Agile and Scrum frameworks, Product development lifecyclesAI-SDLC expertise: Comfortable with all popular AI tools, and other popular design tools, be able to help our design team to identify a new process, Partner with product/engineering AI leads to complete this end to end AI-SDLC for the team, Required tools: claude code (enterprise and non-enterprise versions), figma, jira, conflunece, Comfortable with modern design PRDsExperience implementing Design Systems and UX governance modelsExperience working with cross-functional Product and Engineering organizationsStrong facilitation, stakeholder management, and communication skillsExperience leading DesignOps functions within large enterprise organizationsExperience building UX Centers of Excellence (CoE)Familiarity with Lean UX and Product Operating ModelsKnowledge of accessibility standards including: WCAG, ADA Compliance, Section 508Experience with scaled Agile frameworks (SAFe)BenefitsComprehensivemedicalbenefitsCompetitivepay401(k)retirementplanandmuchmore!Company OverviewDice is the go-to career marketplace for tech professionals. It was founded in 2010, and is headquartered in Drachten, Friesland, NLD, with a workforce of 201-500 employees. Its website is https://www.or-quest.nl/.