[Remote] Deposit Operations Quality Control and Oversight Program Manager

Note: The job is a remote job and is open to candidates in USA. FourLeaf Federal Credit Union is committed to providing a best-in-class experience for its members and employees. The Deposit Operations Quality Control & Oversight Program Manager serves as a senior subject matter expert, overseeing deposit operations reconciliations and ensuring compliance with regulatory requirements while driving continuous improvement initiatives.ResponsibilitiesLead and govern daily, weekly, and monthly reconciliations for deposit-related general ledger (GL) and internal accounts, establishing certification standards, timelines, and documentation requirements to ensure completeness and control complianceDirect investigation and resolution of out-of-balance conditions, variances, and aged/unreconciled items; perform root-cause analysis, quantify impact, and drive sustainable corrective actions across stakeholders within established SLAsOversee exception governance for items such as ACH returns, check adjustments, and posting discrepancies prioritizing high-risk exposures, coordinating cross-team resolution, and ensuring timely clearing, accurate disposition, and documented approvalsOwn quality control reviews and control testing for deposit operations processes; define test plans, document results, report control performance trends, and drive remediation through to verified closureEstablish and oversee reconciliation and exception performance metrics and dashboards; deliver actionable risk insights to management, identify systemic trends, and recommend enhancements to controls and operating proceduresPrepare, review, and certify reconciliation packages and audit-ready support in accordance with record retention standards; ensure clear narratives for reconciling items, approvals, and evidence of control executionLead escalation and incident management for unresolved discrepancies, control breaks, or potential losses; complete impact assessments, coordinate containment and recovery actions, and provide concise, timely communications to leadershipServe as a primary point of contact for internal/external audits and exams by providing reconciliation, reports, walkthroughs, and evidence of control design and operating effectiveness; coordinate responses through issue closurePartner with Accounting, Payments, Branch Operations, Digital Banking, and Technology to lead problem solving for complex breaks and defects; drive alignment on ownership, timelines, and long-term fixesOwn and enhance reconciliation procedures, QC standards, and job aids; provide training and guidance to ensure consistent execution and adherence to policy and regulatory expectationsLead continuous improvement initiatives (e.g., standardization, automation, tooling optimization) to increase efficiency, reduce exception volume, and strengthen end-to-end control effectivenessSkillsAssociate's or Bachelor's Degree required7+ years of experience in banking operations, deposit operations, or account reconciliationStrong understanding of reconciliation processes, general ledger balancing, and exception handlingExperience with core banking systems and reconciliation toolsProficient in Microsoft Excel or similar tools for data analysis and reportingField of study in accounting, finance, or a related field preferredFamiliarity with transaction processing, inclearing & returns, and adjustments preferredBenefitsMedical, dental, and vision coverageLife and disability insuranceVoluntary benefit programsA 401(k) plan with employer matchReimbursement and wellness programsAn annual performance-based bonusCompetitive 401(k)Tuition and fitness reimbursement programsFlexible work optionsVolunteer opportunitiesExecutive “Water Cooler Chats”Clubs, sports, and social eventsFood truck daysCompany OverviewFourLeaf Federal Credit Union is a financial institution that offers savings, insurance, and loan products to support your finances. It was founded in 1941, and is headquartered in Bethpage, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.fourleaffcu.com.