[Remote] Demo Engineer Manager

Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through AI technology, and they are seeking a Demo Engineering Manager to lead a team responsible for developing demo environments for their AI-powered platform. This role involves overseeing demo infrastructure, ensuring high-quality and innovative demo experiences, and collaborating with various teams to align technical storytelling with customer needs.ResponsibilitiesBuild, lead, and develop a high-performing team of Demo Engineers, fostering a culture of ownership, creativity, and technical excellenceDefine and execute the roadmap for demo engineering, aligning with GTM priorities, product evolution, and key industry verticalsEstablish best practices, standards, and operating processes for demo environments, POCs, and pilots to ensure scalability and consistencyPartner with Solutions Engineering leadership to ensure cohesive, high-quality storytelling across technical demos and conversational experiencesOversee the architecture, scalability, and reliability of demo environments, including virtual agents, agent assist, analytics, and end-to-end workflowsDrive the development of reusable, modular demo frameworks that can be rapidly customized for different industries and use casesEnsure demo environments are always production-grade, stable, and ready for customer-facing engagementsGuide the development of integrations, automations, and tooling (e.g., CCaaS/CRM connectors, AI workflows, custom apps) to expand demo capabilitiesChampion the use of modern AI-native tooling (e.g., LLM workflows, agents, prompt frameworks) to enhance demo realism and impactPartner closely with Product, Engineering, and Enablement teams to rapidly operationalize new feature releases into demo-ready assets, tooling, and environments—ensuring the field can effectively showcase the latest capabilities with clarity and confidenceCollaborate with Product and Engineering to influence roadmap priorities based on pre-sales learnings and technical gapsPartner closely with Solutions Engineering and Sales to support strategic deals, ensuring demos and POCs are tailored, differentiated, and impactfulCollaborate with Enablement to equip GTM teams with scalable demo assets, narratives, and technical trainingWork cross-functionally with Product, Engineering, and Enablement to continuously translate new product innovations into compelling demo scenarios, reusable assets, and technical playbooks for the fieldEstablish feedback loops to capture insights from the field and translate them into improvements in product, demos, and workflowsDefine and track success metrics for demo effectiveness, environment reliability, and team productivityImplement processes for rapid issue triage and resolution to minimize risk in customer-facing momentsDrive continuous improvement in demo quality, speed, and scalability across the organizationSkills5–8+ years of experience in engineering, solutions architecture, technical pre-sales, or related roles, with 2+ years in a leadership or management capacity preferredStrong technical foundation, including APIs, integrations, authentication, data systems, and scripting (Python, JavaScript, etc.)Proven ability to build and scale technical teams, processes, and systems in fast-paced, high-growth environmentsExperience owning complex, customer-facing technical initiatives such as demos, POCs, or pilotsExcellent cross-functional leadership skills, with the ability to influence across Product, Engineering, and GTM teamsStrong strategic thinking combined with a hands-on, execution-oriented mindsetExperience with CCaaS platforms (Twilio, Amazon Connect, Five9, etc.) and CRM systems (Salesforce)Familiarity with conversational AI, virtual agents, and contact center workflowsExperience partnering closely with conversation design or UX teams to deliver end-to-end customer experiencesExperience leveraging modern AI tools (e.g., LLMs, agents, prompt engineering frameworks) in technical workflowsBackground in high-growth SaaS or enterprise AI companiesBenefitsVariableEquity (based on experience will vary)A comprehensive benefits package for you and your familyCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.