[Remote] Delivery & Support Operations Assistant

Note: The job is a remote job and is open to candidates in USA. Partnerize is a leading partnership automation platform focused on transforming business growth through effective partnerships. They are seeking a Delivery & Support Operations Assistant to provide exceptional customer support and manage operational tasks that ensure clients leverage their platform effectively.ResponsibilitiesServe as a trusted point of contact for global customer inquiriesConsult with users to help them confidently navigate and utilize our softwareHandle essential administrative tasks to fulfill our service package commitmentsServe as the first point of contact for clients and partners, managing inquiries through to resolution while meeting strict SLA and KPI targetsCreate, update, and maintain clear internal processes and external user-facing documentationAssist senior team members with platform walk-throughs and live demonstrations for customersSupport client campaigns by uploading and organizing creative marketing content within the platformWork closely with internal technical and account teams to deliver seamless, comprehensive service to our global clientsExecute routine commission adjustments and overridesAssist with monthly client invoicing processes, ensuring accuracy and attention to detailBuild, generate, and reconcile reports for service-package clientsSkillsProven ability to work productively and maintain focus in a remote environment without constant direct supervisionStrong organizational skills with a track record of managing a high volume of tasks, deadlines, and customer tickets simultaneouslyAbility to explain complex software features or technical steps clearly and concisely to non-technical users, both in writing and on video callsA logical approach to troubleshooting; ability to diagnose customer issues, identify root causes, and guide them to a solutionHigh comfort level navigating multiple software applications simultaneously, with the ability to quickly learn new internal systems and platformsComfort working as part of a global team, actively participating in team channels, and sharing knowledge with peersPrior experience in a customer-facing or ticketing-based support role (experience with Zendesk or Jira is a strong plus)Basic proficiency in Microsoft Excel or Google Sheets (e.g., filtering data, sorting, basic formatting and formulas) and experience handling routine administrative tasksA foundational interest in digital marketing, SaaS, or partner marketingFamiliarity with using AI tools to streamline workflowsBenefitsA competitive salaryGenerous benefitsA flexible work environment that allows you to thrive both personally and professionallyComprehensive training will be providedCompany OverviewPartnerize is the only partnership management solution for marketers seeking high quality, scalable subsidies to primary channels. It was founded in 2010, and is headquartered in Newcastle Upon Tyne, Newcastle upon Tyne, GBR, with a workforce of 201-500 employees. Its website is https://partnerize.com.