[Remote] Debt Negotiator (Creditor Escalations)

Note: The job is a remote job and is open to candidates in USA. National Debt Relief, LLC is a leading debt settlement organization that helps clients regain control of their financial futures. The Debt Negotiator (Creditor Escalations) role involves negotiating with creditors and law firms to secure favorable settlements for clients, managing client files, and maintaining a high volume of communication to facilitate debt resolution.ResponsibilitiesNegotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal actionEstablish and maintain contact relationships with law firmsAnalyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possibleReview client's banking account to determine funds necessary and available to execute the programResponsible for achieving monthly KPIs set by managementGather and submit required legal documentation for approval and payment of accountsLiaise with law firms for client account data and document exchangesWork with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firmCommunicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt reliefWork with other members of the team to ensure efficient processManage confidential information/documents with a high level of discretionPerform other duties as directed by manager(s)SkillsAnalytical mindset with a strong business acumen, professionalism, and communication skillsHigh energy, competitive, articulate, passionate, and motivated to provide best in class service for clientsDesire to work in a collaborative, team-oriented environmentMulti-tasker with great organizational skillsAbility to easily build rapport with clients and creditorsComputer competency and ability to work with a computerPrioritize multiple tasks and projects simultaneouslyExceptional written and verbal communication skillsPunctuality expected, ready to report to work on a consistent basisAttain and maintain high performance expectations on a monthly basisWork in a fast-paced, high-volume settingUse and navigate multiple computer systems with exceptional multi-tasking skillsRemain calm and professional during difficult discussionsTake constructive feedbackAvailable for full-time position, overtime eligible if classified non-exemptBachelor's degree preferred, or relevant work experienceExperience working in a metrics based/goals driven environment preferredPrior experience using a CRM platform (Salesforce preferred)BenefitsGenerous Medical, Dental, and Vision Benefits401(k) with Company MatchPaid Holidays, Volunteer Time Off, Sick Days, and Vacation12 weeks Paid Parental LeavePre-tax Transit BenefitsNo-Cost Life Insurance BenefitsVoluntary Benefits OptionsASPCA Pet Health Insurance DiscountAccess to your earned wages at any time before paydayCompany OverviewNational Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nationaldebtrelief.com.



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