[Remote] Deal Desk Financial Analyst

Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications and is seeking a Deal Desk Financial Analyst to support their North American Go-to-Market efforts. The role involves analyzing deal economics, partnering with sales teams to structure deals, and maintaining financial models to ensure compliance and optimize corporate margins.ResponsibilitiesAnalyze deal economics for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impactPartner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrailsBuild, maintain, and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisionsOwn the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy complianceEstablish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity—particularly during high-volume month- and quarter-end peaksAct as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governanceCollaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policiesSurface recurring deal patterns, approval exceptions, and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficienciesSkillsA Bachelor's or Associate's Degree plus a minimum of 2 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 4 years of relevant analytical experience is requiredDemonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearlyAdvanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analysesA diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlinesA self-starter with a 'can-do' attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the Twilio MagicKnowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRABenefitsWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.Company OverviewTwilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.