[Remote] Data Scientist - Reinforcement Learning

Note: The job is a remote job and is open to candidates in USA. EXL is a company focused on digital solutions, and they are seeking a Data Scientist specialized in Reinforcement Learning. The role involves designing and developing models to optimize collections strategies and customer engagement, while collaborating with business stakeholders to deliver scalable AI/ML solutions.ResponsibilitiesDesign and develop Reinforcement Learning models to optimize collections strategies, customer treatment paths, and recovery outcomesBuild adaptive decisioning systems using techniques such as:Q-LearningDeep Q Networks (DQN)Policy Gradient MethodsContextual BanditsMarkov Decision Processes (MDP)Develop sequential and behavioral models for customer engagement, repayment prediction, and collections prioritizationApply stochastic modeling and probabilistic methods to optimize dynamic treatment strategies under uncertaintyCollaborate with business stakeholders to translate collections and risk management problems into scalable AI/ML solutionsBuild and maintain machine learning pipelines in Databricks or similar distributed computing environmentsConduct experimentation, simulation, and offline policy evaluation to validate RL strategies before deploymentSkillsExperience (In Years): 3-6Strong experience in Reinforcement Learning and sequential decision-making systemsHands-on expertise with: Reinforcement Learning algorithms (Q-Learning, DQN, PPO, Bandits, etc.)Markov Decision Processes (MDP)Experience in collections, credit risk, customer analytics, or financial services domainsFamiliarity with: Deep Learning frameworks (TensorFlow, PyTorch)MLOps and CI/CD workflowsReal-time decision systemsCloud platforms such as AWS, Azure, or GCPCompany OverviewEXL is a provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.exlservice.com.Company H1B SponsorshipEXL has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.