[Remote] Data Operations and Production Support Lead

Note: The job is a remote job and is open to candidates in USA. Leidos is seeking a Data Operations & Production Support Lead to support CDC public health data management, analytics, reporting, and operational support activities. The successful candidate will lead production operations, workflow management, user support, and service delivery across multiple CDC public health data systems and analytics platforms.ResponsibilitiesLead day-to-day operational support activities for CDC data management and analytics platformsMonitor operational workflows, data submissions, processing activities, and production schedulesCoordinate issue identification, triage, escalation, resolution, and communication activitiesSupport continuity of operations and operational readiness activitiesTrack operational metrics, service levels, and performance indicatorsCoordinate technical assistance requests, user support activities, and stakeholder inquiriesMonitor request intake, assignment, prioritization, and resolution processesDevelop operational procedures, user guides, and support documentationCoordinate onboarding and offboarding activities for users and stakeholdersDevelop and maintain operational dashboards, reports, status updates, and performance metricsSupport project status reviews, operational meetings, and stakeholder briefingsCoordinate knowledge transfer activities and operational transition planningSupport release planning, deployment coordination, and post-release monitoring activitiesCollaborate with CDC program staff, technical teams, data managers, and external partnersFacilitate communication between operational, technical, and business stakeholdersSupport process improvement initiatives and operational efficiency effortsIdentify operational risks and recommend mitigation strategiesSkillsBachelor's degree in Public Health, Health Informatics, Information Systems, Computer Science, Business, or related discipline8+ years of experience supporting public health informatics, data operations, service delivery, analytics platforms, or related operational environmentsExperience supporting data systems, reporting platforms, surveillance systems, or analytics environmentsExperience managing operational workflows, issue tracking, user support, and stakeholder coordinationExperience with Agile methodologies, Azure DevOps, Jira, or similar workflow management toolsExperience developing operational reports, dashboards, and performance metricsStrong communication, organizational, and problem-solving skillsAbility to coordinate multiple priorities in a fast-paced environmentExperience supporting CDC, HHS, or other Federal public health agenciesExperience supporting public health surveillance, reporting, analytics, or data modernization initiativesFamiliarity with EDAV, 1CDP, Azure DevOps, Power BI, SharePoint, SQL, and related CDC analytics environmentsExperience supporting technical assistance, knowledge transfer, and operational transition activitiesExperience with HHS Enterprise Performance Life Cycle (EPLC) processesProfessional Scrum Product Owner (PSPO), PMP, Agile, or similar certificationExperience supporting multi-source public health data integration and reporting environmentsBenefitsCompetitive compensationHealth and Wellness programsIncome ProtectionPaid LeaveRetirementCompany OverviewLeidos is a Fortune 500® innovation company working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. It was founded in undefined, and is headquartered in Scoresby, Victoria, AU, with a workforce of 1001-5000 employees. Its website is https://www.leidos.com/company/global/australia.