[Remote] Data Exchange Analyst II

Note: The job is a remote job and is open to candidates in USA. Guardian Life is seeking a Data Exchange Analyst II to provide triage and support to internal and external partners. The role involves developing, reviewing, and maintaining workflows related to EDI functions, and requires collaboration across teams to resolve data and processing issues.ResponsibilitiesDesign and maintain robust and effective internal workflowsProvide day-to-day support to our front line of EDI Business Process AnalystsAssists other team members when necessary to meet established deadlines and customer expectationsCoordinate validation of requirements with third-party administratorsSupport third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issuesCoordinate and develop implementation strategy with third-party administrators for different EDI/API connection types (Plan Level, EOI, Member Eligibility)Act as a liaison between the business community and ITSupply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian’s internal systems and standardsWork with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standardsRespond to internal and external inquiries regarding connection(s)Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customersHandle complex calls requiring research and explanationsAttend relevant training, job sharing, mentoring and establishing personal networksReport system related problemsActively participate in team meetingsSkillsA history of identifying and resolving procedural gaps within complicated multi-step workflowsStrong ability to manipulate data files to create output in various formats: 834, CSVExhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlinesExperience working with API connections (HTTP, REST, Web API, etc.)Excellent communication skills, both oral and writtenDemonstrated analytical skillsAbility to function in a team environment and build strong working relationshipsExperience working with Benefit Administration platforms is a plus: Employee Navigator, Workday, Plansource, ADP, Hello Flock, Rippling, Paylocity, etcExperience working in insurance industry preferredCollege degree preferredBenefitsIn addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Benefits apply to full-time eligible employees.Company OverviewGuardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers. It was founded in 1860, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.guardianlife.com/.