[Remote] Data Center Specialist (Starlink)

Note: The job is a remote job and is open to candidates in USA. SpaceX is a pioneering aerospace manufacturer and space transport services company focused on enabling human life on Mars. They are seeking a Data Center Specialist to help deploy and resolve hardware issues for their Starlink broadband internet system, which involves troubleshooting hardware and managing logistics at various locations worldwide.ResponsibilitiesAugment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwideTravel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide networkDiagnose failures within fiber optic circuits and execute repairs to bring system back to full operationRack and stack router and server hardware on designated locations around the worldInstall servers and upgrade/replace parts of the servers following MOPsInvestigate and resolve issues with onsite commercial network and routing hardwareImprove existing, and create new, training documentation for continuous improvement of team skillsCoordinate the shipment and logistics of equipment and parts to POP sitesExecuting spare parts strategy to ensure availability and minimize downtimeCoordinate and perform data center site surveys for potential new POP sitesPerform wireless validation surveys for VIP events and Global market access supportSkillsHigh school diploma or equivalency certificate2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industryAbility to distinguish between different colors and possess manual dexterity to complete fine motor tasksAbility to travel as required; travel will be approximately 75% of the time to US or international gateway sitesGeneral physical fitness and the ability to lift up to 50 lbs. is required for some tasksAbility to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over handAbility to work at elevated heightsTypically exposed to work in extreme outdoor environments – heat, cold, rainWork performed in an environment requiring exposure to fumes, odors, and noiseStrong knowledge of standard computer skills: MS Office, Visio, and web applicationsMeticulous attention to detail, standards, and documentationAbility to read, understand, and follow MOPsExperience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testersA methodical approach to fixing problems and the ability to research solutions independentlyFluency in languages in addition to EnglishTraining on SpaceX specific tools and processes will be providedEagerness to learn new technologies in a rapidly evolving workExcellent communication and collaboration skills to work in team environmentsBenefitsLong-term incentives, in the form of company stock, stock options, or long-term cash awardsPotential discretionary bonusesAbility to purchase additional stock at a discount through an Employee Stock Purchase PlanAccess to comprehensive medical, vision, and dental coverageAccess to a 401(k) retirement planShort and long-term disability insuranceLife insurancePaid parental leaveVarious other discounts and perks3 weeks of paid vacationEligible for 10 or more paid holidays per yearEmployees in Washington State accrue paid sick time in compliance with state and federal lawCompany shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to FridayCompany OverviewSpaceX develops and operates rockets, satellite networks, and AI infrastructure including launch, connectivity, and cloud services. It was founded in 2002, and is headquartered in Hawthorne, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.spacex.com.