[Remote] Data Center Service Operations Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. FläktGroup is a leader in air technology, providing innovative solutions for mission-critical applications. The Data Center Service Operations Manager will mentor and lead service technicians, ensuring optimal project schedules and costs while delivering high-quality service in complex environments.ResponsibilitiesSupervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal trainingOptimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and executionAssist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systemsReview work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activitiesDemonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers’ building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractorsBuild synergies with engineering and manufacturing teams to resolve complex design problems with fielded systemsProvide superior customer service to both internal and external customers while maintaining a professional appearance and demeanorAdvise leadership regarding customer satisfaction, product performance, and suggestions for product improvementsSkillsMinimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC, building automation, or technical environmentDemonstrated knowledge of critical infrastructure, automatic controls, building automation systems or other building subsystems5+ years of experience supervising teamsExperience with Microsoft OfficeAbility to travel up to 30% of the time to various job sites or factories for various equipment related workSuperior analytical skills and attention to detailAbility to read and interpret blueprints, plans, and manualsAbility to support multiple teams across various complex projectsExcellent customer service skills with desire to exceed internal and external customer expectationsAbility to work independently or drive results across teams in a timely mannerProven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlinesStrong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to clients and internal teamsBachelor's degree with four years of field experience or six years of equivalent related field experience in HVAC or building automationCustomer-centric mindset with a passion for helping customers succeedBenefitsPaid time offShort-term disability401(k)Medical, dental, and vision coverageLife insuranceTuition assistanceCompany OverviewFläktGroup SEMCO is a global leader in air management. It was founded in 1963, and is headquartered in Columbia, Maryland, USA, with a workforce of 51-200 employees. Its website is http://www.semcohvac.com/.