[Remote] Data Center COE Operations Manager

Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner, and they are seeking a Data Center COE Operations Manager to oversee day-to-day service activities for the Data Center Services Center of Excellence. This role involves improving service availability and customer experience, developing field service strategies, and leading operational excellence within the Data Center segment.ResponsibilitiesImproves service availability, quality, and customer experience across all field service operationsDevelops, implements, and reviews field service strategy aligned with global business objectivesEnsures strong customer focus, urgency, and care in all service interactions to drive retentionDrives continuous improvement, first‑time‑right execution, and KPI‑based performance managementIdentifies on‑site opportunities to enhance customer operations and communicates them to account teamsLeads a culture of operational excellence, risk management, and effective end‑to‑end service deliveryManages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirementsOversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoicesProvides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality executionCollaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvementSkillsA Bachelor's Degree in Engineering or Business or commensurate experienceSound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center marketKnowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.)Must be able to interpret and work from engineering drawings and technical specificationsTechnical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etcMaintain high standards for safety and housekeeping and assure compliance with all environmental regulationsStrong leadership, clear communication, teamwork, and a proven customer‑focused mindsetWilling to travel up to 50% of timeCandidates must already have a work authorization that would permit them to work for ABB in the USBenefitsChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount program401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)ABB provides 11 paid holidays.Salaried exempt positions are provided vacation under a permissive time away policy.Company OverviewABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is https://global.abb/group/en.