[Remote] Data Analyst, Retention

Note: The job is a remote job and is open to candidates in USA. Ollie is a company dedicated to improving the lives of pets and their owners by providing human-grade pet food. They are seeking a Data Analyst to join their team, focusing on subscription retention and member loyalty by leveraging data to enhance the member experience and drive actionable insights.ResponsibilitiesDrive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:Exploratory analytical projects that identify actionable learnings & create high-value hypothesesHypothesis & initiative valuation to inform prioritizationThoughtful test design & measurement for new experiences & features that makes sure we are constantly learningSupport the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideasHelp build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experienceSkills2+ years of experience in data analytics, business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related field, preferably in subscription retention for a high-growth consumer businessTechnical skills (SQL, Excel)Applied statistics (test design & measurement, multivariate analysis, modeling)Subscription-based metrics (retention/churn, LTV)Comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)Skilled in breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficientlyAbility to transform technical analysis into something clear, actionable, & interestingStrong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue businessBenefitsSponsored 401k program with employer match up to 4%Comprehensive health coverage including medical, dental and visionUnlimited vacation policy that you're encouraged to usePaid parental leave1-week paw-ternity leave for new dog parentsFree Ollie subscriptionCompany OverviewOllie is a pet wellness brand that delivers freshly cooked, human-grade food tailored to each dog’s nutritional needs. It was founded in 2015, and is headquartered in Reno, Nevada, USA, with a workforce of 201-500 employees. Its website is https://www.myollie.com.Company H1B SponsorshipOllie has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.