[Remote] Data Analyst, IT Service Center

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Data Analyst for their IT Service Center. This role focuses on delivering insights that enhance performance and customer experience through advanced analytics, reporting, and collaboration with various teams.ResponsibilitiesApplies advanced analytical methods to solve complex operational problemsTranslates ambiguous questions into structured analytical approachesIdentifies trends, relationships, and root causes within large datasetsDemonstrates expert-level ability in SQL, Tableau, Hive, and AlteryxBuilds efficient, scalable data models and workflowsTroubleshoots data quality issues and implements sustainable fixesUnderstands call center operations, drivers, and performance leversConnects analytics to business outcomes, operational strategies, and customer experienceAnticipates emerging risks and opportunities based on dataCommunicates complex insights clearly to non-technical audiencesCrafts compelling visualizations and narratives that influence decisionsAdapts communication style for executives, managers, and frontline leadersBuilds strong relationships with Operations, WFM, Technology, and project teamsWorks collaboratively to define requirements, deliver insights, and support initiativesEncourages open dialogue and proactively shares informationDevelops creative, data-driven solutions that address operational pain pointsTests new approaches and tools to improve efficiency and accuracyChallenges current processes and identifies opportunities for optimizationManages multiple priorities independently with strong attention to detailDelivers high-quality work with minimal supervisionFollows through on commitments and ensures deadlines are metMay supports junior analysts in developing technical and analytical skillsProvides guidance, feedback, and best practices across the teamContributes to a culture of learning and continuous improvementSkillsAbility to build and optimize data workflows and pipelines to improve data accessibility and qualityCapability to do storytelling, visualization, and business-friendly communicationBachelor's degree in related field, or equivalent work experience, preferred4-8 years of experience, preferredPreferred expertise in: SQL (complex queries, joins, CTEs, window functions)Hive and Hadoop‑based environmentsTableau dashboards, data modeling, and user experience designAlteryx workflows, data blending, and automationStrong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. Genesys, Verint), preferredExcellent communication skills to translate technical findings into actionable business insights, preferredAbility to perform in‑depth analysis on call center metrics (AHT, service levels, occupancy, shrinkage, adherence, call routing, customer behavior) to identify trends and opportunities, preferredBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsCompany OverviewCardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.Company H1B SponsorshipCardinal Health has a track record of offering H1B sponsorships, with 38 in 2026, 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.