[Remote] D365 Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Exain Labs is seeking a D365 Customer Success Engineer to support customers in optimizing their Dynamics 365 and Power Platform implementations. The role involves assessing customer environments, providing recommendations for improvement, and delivering high-quality service to enhance system reliability and performance.ResponsibilitiesAssess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setupAbility to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissionsEvaluate the effectiveness of customer health, operational processes and environment administration practicesConduct in‑depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configurationReview and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best‑practice guidanceIdentify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment healthRecommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernizationDeliver professional, customer‑facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long‑term platform successSkillsMinimum 5+ years of hands-on experience in the following areas:Up to date product knowledge and familiarity with Dynamics 365 modulesDynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 Field ServiceUp to date knowledge on the foundational technologies for Dynamics 365 and the Power PlatformDataversePower AppsPower AutomatePower Platform admin centerModel Driven app Administration, Customization and Integration experienceProven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerancesExperience in business continuity planning, incident response coordination, and process maturity assessmentsExcellent communication and documentation skills for technical and executive stakeholdersBackground in technical consulting or assessment-based delivery engagementsPower Platform Model App Certification PL-7003 or relevant experienceDynamics 365 Fundamentals (CRM) MB-910 or relevant experienceOne of the following or relevant experience:Dynamics 365 Customer Experience Analyst MB-280Dynamics 365 Field Service Functional Consultant MB-240Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilienceApplication Lifecycle Management for Dynamics 365 & Power Platform apps & solutionsPrior experience supporting regulated industries (e.g., finance, healthcare, government) with stringent uptime, data protection, or continuity mandatesPower Automate PL-200 Power Platform Functional Consultant Associate or relevant experienceCompany OverviewExain Labs is a technology-driven IT services and consulting company delivering high-impact digital solutions across cloud, enterprise systems, data, and modern application platforms. It was founded in undefined, and is headquartered in New Jersey , US, with a workforce of 11-50 employees. Its website is .