[Remote] CX Enablement Program Manager

Note: The job is a remote job and is open to candidates in USA. Granicus is a technology company transforming the Govtech industry by connecting governments with their constituents. The CX Enablement Program Manager is responsible for designing and delivering programs that strengthen the capabilities of post-sales teams, focusing on enhancing customer success and experience.ResponsibilitiesStay knowledgeable on government buying, competitive landscapes, and emerging digital government needsCurate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aidsTranslate complex product information into clear, digestible resources for frontline teams to drive deeper knowledge of what we sell and why it mattersPartner with product teams to ensure post-sales teams understand new releases, roadmap shifts, and technical capabilitiesPartner with leadership and use data analysis to identify skill gaps, streamline processes, ensure consistent customer experience, and drive expansion and growthCollaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challengesTrack enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact storiesFacilitate live training workshops, virtual sessions, and small-group coachingServe as a trusted advisor to post-sales leadership on enablement strategy and talent readinessEngage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicableBuild structured, competency-based enablement pathways for CSCs and Experience Partners, aligned to customer lifecycle stages and outcome deliveryDevelop a standardized playbook for Customer Success Consultants and a toolkit for Experience Partners to address common government customer challengesSkillsMarketing, or a related field OR equivalent experience2-5 years of experience in enablement, CX program management, customer success, consulting, training, or related fieldsProven ability to design and deliver high-quality enablement programs, ideally within SaaS or GovTech environmentsStrong understanding of post-sales motions (support, onboarding, customer success, customer outcomes, advisory services)Exceptional communication and facilitation skills, with comfort delivering to both small teams and large groupsExperience creating structured learning materials, playbooks, and scalable training assetsAbility to analyze data, identify trends, and translate insights into actionable program improvementsHighly collaborative mindset with the ability to work across cross-functional revenue impacting teamsStrong program design approach with emphasis on change & project managementResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security programResponsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policiesBenefitsRemoteEmployee Resource Groups to encourage diverse voicesCoffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.We bring in special guests from time to time to discuss issues that impact our employee populationCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 1001-5000 employees. Its website is https://granicus.com/india/.