[Remote] CX Business Analyst - REMOTE

Note: The job is a remote job and is open to candidates in USA. PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. They are looking for a CX Business Analyst to help design, test, and deliver CX solutions that enhance the customer journey. The role involves collaborating with delivery teams, managing client expectations, and providing thought leadership for improved business solutions.ResponsibilitiesContribute as a member of delivery teams for design, business case development, and testingDevelop detail design artifacts including page, form, and service descriptionsParticipate in the detail design process to include research, note taking, and writingAssist in conducting Joint Application Design (JAD) sessionsAssist in mapping requirements to designs, maintaining traceability through design stagesCollaborate with cross functional teams for optimal solutionsSupport the management of client expectations through day-to-day interactions with clientsProvide thought leadership for improved business solutions for PTP customersGuide client understanding of proposed solutions and the business value they will bringCollaborate with client counterparts and resolving comments and issuesHelp in controlling design scopeWrite and execute test cases, including creating or finding test dataOwn and drive the completion of project deliverablesSkills4+ years of business consulting experience, with 2+ years on large-scale projectsExpertise in writing page, form, and service designs using Microsoft WordExpertise in creating page mockups using Microsoft VisioProficiency in tracking deliverables and items using Microsoft ExcelStrong attention to detailAbility to run queriesProactive approach to drive deliverable completionExperience working in large, complex client environmentAbility to develop business strategies based on analytical skills and business knowledgeExperience participating in web application design sessions with client staffExperience with Microsoft Azure DevOpsExperience facilitating client design sessionsExperience with Microsoft TeamsExperience with Microsoft OneNoteExperience with Microsoft AxureBenefitsExcellent compensation and benefitsA collaborative yet flexible work environmentCompany OverviewPTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. It was founded in 2004, and is headquartered in Gold River, California, USA, with a workforce of 51-200 employees. Its website is https://www.ptpinc.com/.