[Remote] Customer Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovation in life sciences and biotechnology. The Customer Technical Support Specialist role involves providing technical support to customers for hardware, software, and training-related issues in a remote 24/7 support environment.ResponsibilitiesYou will be asked to independently resolve complex and routine issues on the microbiology product lineYou will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issueYou will be expected to use soft skills and maintain quality standards to ensure complianceSkillsAssociate's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience requiredAbility to clearly articulate and provide directions over the phone or via emailMUST BE available to work one weekend day on a recurring basis (Saturday strongly preferred)Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabProPrevious experience in a medical technology call center, or experience in medical laboratory, specifically MicrobiologyBachelor's degree and Experience in a Customer Service environmentBenefitsBonus/incentive payPaid time offMedical/dental/vision insurance401(k) to eligible employeesRemote work arrangement in which you can work remotely from your homeCompany OverviewA global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years. It was founded in 1935, and is headquartered in Brea, California, USA, with a workforce of 10001+ employees. Its website is http://www.beckmancoulter.com.Company H1B SponsorshipBeckman Coulter Diagnostics has a track record of offering H1B sponsorships, with 6 in 2026, 34 in 2025, 27 in 2024, 27 in 2023, 38 in 2022, 26 in 2021, 32 in 2020. Please note that this does not guarantee sponsorship for this specific role.