[Remote] Customer Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics, committed to improving patient health. The Customer Technical Support Specialist will provide expert technical support for microbiology products, resolving complex issues and ensuring customer satisfaction in a fully remote environment.ResponsibilitiesYou will be asked to independently resolve complex and routine issues on the microbiology product lineYou will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issueYou will be expected to use soft skills and maintain quality standards to ensure complianceSkillsAssociate's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience requiredAbility to clearly articulate and provide directions over the phone or via emailMUST BE available to work one weekend day on a recurring basis (Saturday strongly preferred)Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabProPrevious experience in a medical technology call center, or experience in medical laboratory, specifically MicrobiologyBachelor's degree and Experience in a Customer Service environmentBenefitsBonus/incentive payPaid time offMedical/dental/vision insurance401(k) to eligible employeesFlexible, remote working arrangements for eligible rolesRemote work arrangement in which you can work remotely from your homeCompany OverviewBeckman Coulter Life Sciences develops, manufactures and markets products that simplify, automate and innovate complex biomedical tests. It was founded in 1935, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.mybeckman.uk/.Company H1B SponsorshipBeckman Coulter Life Sciences has a track record of offering H1B sponsorships, with 6 in 2026, 34 in 2025, 27 in 2024, 27 in 2023, 38 in 2022, 26 in 2021, 32 in 2020. Please note that this does not guarantee sponsorship for this specific role.